Mobile Care Specialist III (Paramedic) - Falck Mobile Care

This position will be working Monday through Friday during regular business hours and will alternate weekends to support our Falck Mobile Care Division at our Lakewood, CA location.

Candidates should possess an active Paramedic or RN Certification. Please apply for consideration.*

Falck Mobile Care offers same day urgent care directly to patients’ homes throughout Los Angeles County and Orange County. As a MCS3, your role will be to deliver high quality patient care in non-clinical environments, take vital signs and collect lab samples, assist with point of care testing and therapeutics, manage remote patient/physician contact via telehealth equipment, answer questions regarding mobile care services, complete in-home safety and care assessments, gather relevant patient information, and facilitate communication between other members of the mobile care team. The MCS3 will also be responsible for organization and administration of provider instructions, EHR updates, member demographics, and patient follow-up.

Salary: Starting at $90,000 K ($43.26 per hour)

What We Offer:

•          Full-Time Benefits (Medical, Dental, Vision, Life)
•          401(k) with company match
•          Training and Career Development
•          Paid Time-Off
•         Tuition Assistance

Position Summary:

The Mobile Care Specialist III (MCS3) will be directly extending at-home patient care, under direction of the remote physicians within the Falck Physicians Group’s Mobile Care Program (Falck Mobile Care). 

The MCS3 will work alongside remote Care Coordinators and under the direction of a Falck Physician’s Group Providers (emergency medicine physicians or other advance practice provider).

Responsibilities:

•          Drives the Mobile Care company vehicle to and from patient’s desired visit locations
•         Verifies patient identity, insurance coverage, and other relevant medical information preceding care
•          Maintains clear lines of communication with remote team, such as Care Coordinators and Providers
•          Explains purpose of all assessment and treatment procedures to patients and caregivers for their own comfort and understanding
•         Uses telehealth equipment to record and transmit vital signs and relevant images or recordings
•          Ensures accurate notes of all consultations and treatments are recorded in the patients’ EHR
•         Manage IT workflow and connectivity before starting virtual face-to-face visit with remote Provider
•          Under direction of remote Provider, collects lab specimens and perform point of care testing
•          Oversees patient and caregiver education regarding prescribed treatment, medication pick-up, test result timelines, and any care escalations
•          Administers medication, change wound dressings, and care for other treatment options
•         Activates emergency response systems during medical emergencies or other crisis
•         Administers IV fluids and infusions while monitoring patient to ensure safety and effectiveness of treatment
•          Upholds Falck Physicians Group Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws
•          Addresses and escalates patient requests and concerns regarding care
•          Assists in equipment management and reports any problems regarding stocking, vehicle maintenance, and IT in an effective time frame 
•          Manages onsite authorization processes for treatment consent, information sharing, and insurance verification
•          Ensures seamless transition of information between patient and remote care team members, such as care coordinators and providers
•          Provides direct oversight of patient education, preparation for home visits, plan of care initiation, and coordination of care with remote/deployed care team members
•          Responds accurately to patient and caregiver questions regarding pharmacy, lab results, and follow up calls
• Be able to access medical records and respond to insurance inquiries on past encounters
•          Works collaboratively with members and staff across all service lines
•          Supports and demonstrates Falck Physicians Group’s customer service philosophy and manages patient interactions and internal communication in a professional manner
•          Identifies and/or proposes ways to improve customer service
•          Demonstrates an awareness and sensitivity to patient/family rights
•          Handles inquiries and complaints pursuant to procedure
•         Complies with departmental standards, policies and procedures regarding training, injury prevention, management of workload, and safety/emergency situations
•         Performs other duties as required

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual in this position must possess the following qualifications:

•         State of California Paramedic or Registered Nursing
•         IV Therapy and Blood Withdrawal Training
•         AHA CPR Certification, ACLS, and PALS Certifications
•         High School Diploma/GED
•         Current CA state driver’s license
•         Satisfactory driving record in accordance with the Falck USA Driving Policy
•         Direct customer service and healthcare related experience
•         Preference for additional experience with healthcare administration or 911 dispatch
•         Preference for Spanish language proficiency

This job description is a summary of duties, it is by no means an all-inclusive list but is merely a broad guide of expected duties.

Falck is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status or any other characteristic protected by state or federal law.