Mobile Customer Service Representative - SPECTRUM

GROW your career with Spectrum! We offer professional development straight out of training, including opportunities to join special teams like Chat, Technical Support, and more!

This position is an in-office opportunity only. Please ensure that you can work at our call center office in Kansas City, Missouri before applying.

 

 

At a Glance

Full-time entry-level to mid-level customer service roles troubleshooting and resolving mobile customer technology and service issues, including repair, billing, and accounts.

Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Mobile Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.

Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.

Who are you?

No matter your background, our training program can put you ahead of the curve on all the latest technology. We’ll help you develop the skills to be comfortable and adaptable troubleshooting all kinds of technical mobile issues. Your dedication and resourcefulness, paired with the strength of our products and services, keep services flowing and customers satisfied. Your attention to detail is essential; you'll keep a record of actions taken and create documents that ensure your customers’ service histories are available for future Representatives. If you're ready to grow your skills, this is a role with a lot of potential.

 

What is the Mobile Customer Service Representative role?

It's about building relationships and turning the knowledge you gain in training into customer service wins. Mobile Representatives make a real difference to their customers and the company, providing over-the-phone support on a wide range of mobile products and services, including accounts and billing, diagnostics, enhancements and repairs. You will have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support to get things back on track. Understanding the products and your customers’ sense of urgency will help you create a satisfying customer experience.

 

It’s all about learning and growing.

This may be new for you, but the journey is all mapped out. There's a lot to learn, and our thorough, fully paid training can make you an authority on Spectrum's Mobile products and services in about a month. After that, you’ll be ready to troubleshoot customer-facing systems like a pro. The industry moves quickly; to stay on top of it, we provide training updates to keep you up-to-date on our newest products, services, and upgrades so you'll be ready for any question that comes your way. One-on-one time with department leaders and additional support give you everything you need to create a streamlined process for your customers and yourself.

 

With a deliberate path to success.

We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum.

The benefits are clear.

In addition to the core benefits — industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off — we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Education: High school diploma or equivalent
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
• Language: Ability to read, write, speak and understand English

 

Preferred Qualifications

• Experience: 6+ months of customer service experience; 6+ months of working with software applications; 6+ months of high-volume phone experience in customer service or a call center; 6+ months of working in cable operations, mobile, or telecommunications call center
• Technical Skills: MS Office, computer skills, typing
• Skills: Communication, organization, time management, multi-tasking, customer service
• Abilities: Dependable, proactive, adaptable, problem-solving, professional, resilient

 

SPECTRUM CONNECTS YOU TO MORE

• Tools + Tech: Work with innovative, customer service technology and information systems
• Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed
• Competitive Pay: Generous $20 per hour starting pay
• Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company
• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
• Total Rewards: Our comprehensive benefits are among the best in the industry

 

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COP143 2024-41358 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


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