Mobile Device Engineer/ Billing Analyst at TEKsystems

Description:

HHC is looking for a Mobile device and Billing analyst to join their team with their Unified Communications telecommunications group. This group is a big team and they will be the support of the large end user environment of about 10,000 mobile devices. They will sit at HHC corporate office at 55 water street.

This person will support all UC service requests in Central office the Service-Now ticketing system. Participate in the evaluation of mobile device products and the use of mobile device equipment. They will handle Mobile iron procurement, coordinates oversees mobile device repairs and problem resolution by vendors and processes and verifies mobile device billing, purchase orders and invoices. This person will also be responsible to gather appropriate mobile device procurement forms and documents, search for and copy documents from archived records and forward to the requester. They will also perform project and non‐project related tasks and activities to support team goals and objectives as well as manage mobile phone recycle and inventory program Sort, file and maintains alphabetical, numerical, and subject filing systems. They will also add information and adding new staff/information and systems performance. Will maintain inventory of mobile devices and prepare a list of supplies to be ordered. Maintain all emergency telecommunication documentation and perform monthly mobile device invoice analysis, validation, and payment approval on wireless invoices to ensure compliance with vendor contracts. Will manage Service now mobile device ticket queue for both PBX and mobile device and perform monthly wireless audits to determine if we should select a more cost‐effective plan, or need to update our mobile catalog, and communicate concerns to managers. They will also reconcile mobile device equipment to ensure billing not occurring on terminated employee equipment.

Strong analytical skills; with advanced Excel expertise is necessary.

• 2 to 4 years proven experience in the Telecom field, or IT related including a broad knowledge of various telecom/IT products, services, and technology.
• 3 to 4 years proven experience in Telecommunication Support; telecommunications invoicing, technical communication, circuit provisioning, configurations pricing methods, and contracts.
• Proven experience working with local, long distance, wireless, and specialized carriers.
• Proven proficiency with numbers, experience in analyzing large amounts of data, and an ability to consolidate and translate that data into business insight.
• Solid expertise with carrier’s portals; including opening circuit tickets when issues arise.
• Strong analytical skills; with Excel expertise is necessary.

Skills:

MDM, Mobile, Carrier Billing, service now, ServiceNow, service-level agreement, mobile device, telephony, IT billing analyst

Top Skills Details:

MDM, Mobile, Carrier Billing, service now

Additional Skills & Qualifications:

Position will work with at Mobile device management team at 55 Water Street corporate location and all the other hospitals as part of the telecommunications team. . Work effectively as a mobile device support team member and help build relationships within it. Actively help and support the end user environment from top executives down.

• Processes and verifies mobile device billing, purchase orders and invoices.
• Gather appropriate mobile device procurement forms and documents, search for and copy documents from archived records and forward to requestor.
• Perform project and non‐project related tasks and activities to support team goals and objectives
• Manage mobile phone recycle and inventory program Sort, file and maintains alphabetical, numerical, and subject filing systems.
• Maintain inventory of mobile devices and prepare a list of supplies to be ordered.
• Perform monthly mobile device invoice analysis, validation, and payment approval on wireless invoices to ensure compliance with vendor contracts
• Manage Service now mobile device ticket queue
• Proven experience working with local, long distance, wireless, and specialized carriers.
• Proven proficiency with numbers, experience in analyzing large amounts of data, and an ability to consolidate and translate that data into business insight.
• Solid expertise with carrier’s portals; including opening circuit tickets when issues arise.
• Strong analytical skills; with Excel expertise is necessary. Backup staff support duties during vacation

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.