Mobile Device Support Engineer - Applab Systems Inc
Plano, TX
About the Job
Role: Mobile Device Support Engineer (TOUGHBOOK SUPPORT) Fulltime role
Location : Plano, TX (Onsite).
Fulltime Only
Essential Skills & Responsibilities:
Must have experience in Handling TOUGHBOOK
Go to chatGPT and look for similar words as of TOUGHBOOK and create string
Location : Plano, TX (Onsite).
Fulltime Only
Essential Skills & Responsibilities:
Must have experience in Handling TOUGHBOOK
Go to chatGPT and look for similar words as of TOUGHBOOK and create string
- Minimum 4-6 years of experience in supporting GETAC Toughbook /Rugged Case Laptops, preferably in a mobile technology environment.
- Strong experience in remotely supporting GETAC/Client Toughbooks and other business users and troubleshooting issues efficiently.
- Experience with SIM card activation processes and experience in configuring SIM cards for Toughbooks devices.
- Proficiency in downloading drivers from Getac's website and remotely installing them on Toughbooks devices.
- Excellent technical troubleshooting skills for Toughbooks hardware, software, and connectivity problems.
- Knowledge of mobile network technologies and the ability to diagnose and resolve network-related issues.
- Strong documentation and organizational skills to maintain detailed records and update knowledge base article.
- Effective communication skills to provide clear instructions and support to Toughbooks users.
- Ability to work independently and prioritize tasks to meet support service level agreements (SLAs).
- A proactive and customer-focused attitude, striving to deliver exceptional support and user experience.
- Experience in handling calls as part of IT Service model by maintaining Average speed to answer (ASA), First call resolution (FCR), CSAT
- Participate in Major incident management process.
- Familiar with Incident management, Change management, Problem management, Service Request
- Familiar operating with ServiceNow ITSM tool
- Basic knowledge on Asset tracking and updates
- Good knowledge on mitigating vulnerabilities and patching device
- Participate in Hardware and OS refresh activities.
Source : Applab Systems Inc
