Mobile Device Support Engineer (TOUGHBOOK SUPPORT) from Innova Solutions

A client of Innova Solutions is looking for a Mobile Device Support Engineer (TOUGHBOOK SUPPORT)



Position type: Full Time
Duration: Full Time
Location: Plano, TX (Onsite)



As a Mobile Device Support Engineer (TOUGHBOOK SUPPORT), you will:



Minimum Qualifications:


Must have experience in Handling TOUGHBOOK

• Minimum 4-6 years of experience in supporting GETAC Toughbook /Rugged Case Laptops, preferably in a mobile technology environment.
• Strong experience in remotely supporting GETAC/Panasonic Toughbooks and other business users and troubleshooting issues efficiently.
• Experience with SIM card activation processes and experience in configuring SIM cards for Toughbooks devices.
• Proficiency in downloading drivers from Getac's website and remotely installing them on Toughbooks devices.
• Excellent technical troubleshooting skills for Toughbooks hardware, software, and connectivity problems.
• Knowledge of mobile network technologies and the ability to diagnose and resolve network-related issues.
• Strong documentation and organizational skills to maintain detailed records and update knowledge base article.
• Effective communication skills to provide clear instructions and support to Toughbooks users.
• Ability to work independently and prioritize tasks to meet support service level agreements (SLAs).
• A proactive and customer-focused attitude, striving to deliver exceptional support and user experience.
• Experience in handling calls as part of IT Service model by maintaining Average speed to answer (ASA), First call resolution (FCR), CSAT
• Participate in Major incident management process.
• Familiar with Incident management, Change management, Problem management, Service Request
• Familiar operating with ServiceNow ITSM tool
• Basic knowledge on Asset tracking and updates
• Good knowledge on mitigating vulnerabilities and patching device
• Participate in Hardware and OS refresh activities.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.



Thank you!

Shikhar Goel

PAY RANGE AND BENEFITS:

Pay Range*: $60 - $62K Per Year.

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).



ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.



Recent Recognitions:

• One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
• ClearlyRated® Client Diamond Award Winner (2020)
• One of the Largest Certified MBE Companies in the NMSDC Network (2022)
• Advanced Tier Services partner with AWS and Gold with MS

Website: https://www.innovasolutions.com/



Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

American Cybersystems, Inc is acting as an Employment Agency in relation to this vacancy.