Mobile Device/UC Technician (Onsite NYC) - TEKsystems

**100% onsite position in downtown NYC

Description:

Our healthcare client is looking for a Mobile Device/UC Technician to join their team with their Unified Communications group. This group is a big team and they will be the support the entire organization with mobile device rollout and support.

• This person will support all UC service requests in Central office the Service-Now ticketing system.
• Participate in the evaluation of mobile device products and the use of mobile device equipment.
• They will handle MobileIron procurement, coordinates oversees mobile device repairs and problem resolution by vendors and processes and verifies mobile device billing, purchase orders and invoices.
• This person will also be responsible to gather appropriate mobile device procurement forms and documents, search for and copy documents from archived records and forward to the requester.
• They will also perform project and non‐project related tasks and activities to support team goals and objectives as well as manage mobile phone recycle and inventory program Sort, file and maintains alphabetical, numerical, and subject filing systems.
• They will also add information and adding new staff/information and systems performance.
• Will maintain inventory of mobile devices and prepare a list of supplies to be ordered.
• Maintain all emergency telecommunication documentation and perform monthly mobile device invoice analysis, validation, and payment approval on wireless invoices to ensure compliance with vendor contracts.
• Will manage Service now mobile device ticket queue for both PBX and mobile device and perform monthly wireless audits to determine if we should select a more cost‐effective plan, or need to update our mobile catalog, and communicate concerns to managers.
• They will also reconcile mobile device equipment to ensure billing not occurring on terminated employee equipment.

Responsibilities will include:

• Hands on experience in administration of Unified Communications systems.

• Mobile device procurement iPhone, iPad and Samsung devices

• Working with Telecom carriers during implementations and outages

• Perform monthly invoice analysis, validation, and payment approval on all land, long distance, data, and wireless invoices to ensure compliance with vendor contracts.

• Perform bimonthly mobile device audits to determine if we should select a more cost-effective plan, or need to update our mobile catalog, and communicate concerns to managers.

• Track and resolve billing disputes/discrepancies with various carriers, present escalation issues, status reports and findings to Director.

• Manage mobile phone recycle and inventory program.

• Manage paging systems and equipment (Beepers)

• Assist in facility’s Send Word Now notifications and systems update.

• Research past due balances to ensure they are cleared in a timely manner, and ensure credits are received and applied.

• Maintain an accurate inventory of all telecom circuits, numbers, and equipment.

• Work directly with vendor to resolve claims in an accurate and timely manner.

• Assist in configuring and installing various CISCO IP Phone models on CUCM various versions.

• Day to Day maintenance Cisco Unified Contact Center

• Assist in configuring Agents IP Phones for extension mobility allowing access to the system from all

available desktops and IP phones.

• Assist in configuring and installing various CISCO IP Phone models on CUCM various versions.

• Perform move adds and changes on Cisco Unity Connection

• Assist in configuring Agents IP Phones for extension mobility allowing access to the system from all available

desktops and IP phones.

• Attend all Telecommunications and training (VoIP, Media, Breakthrough, Computer training and Customer Service Training)

• Perform other duties as assigned.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.