Mobile Support Engineer - RSC Solutions

Job Summary:
Top Skills:
1) 5-10 years of advanced technical support experience required.
2) Prior experience in a telecommunications environment required, with specific focus on mobile device services and support (smartphones and tablets).
3) Excellent customer service and communication skills required to understand the issue for prompt problem solving and to provide regular status updates to ensure we meet SLAs.

o Bachelor's Degree with 5-10 years of advanced technical support experience is required. Technical degree preferred.
o Prior experience in a telecommunications environment required, with specific focus on mobile device services and support (smartphones and tablets).
o Must be flexible to work 2nd and 3rd shifts.
o Knowledge and experience with MDMs/EMMs is preferred (SOTI, Blackberry, AirWatch, MobileIron, Good Technology, KNOX)
o Strong foundation and understanding of mail platforms, mail server administration, and transport protocols (POP/IMAP/SMTP/ActiveSync/Exchange/Lotus Notes/O365).
o Sound understanding of mobile platforms, device manufacturers, mobile browsers, and device management.
o Solid foundation and understanding of basic enterprise server administration (Windows/AD/LDAP/DNS/GC)
o Strong foundation and understanding of basic network functions, standards, and protocols (TCP/IP/WiFi/VPN/LAN/WAN)
o Solid understanding of emerging technologies, standards, and best practices for mobile development.
o Thorough knowledge and experience in different mobile development platforms including device data retrieval processes (WM 10, BB, iOS, Android, et al).