Mobility Helpdesk Technician - Marathon TS
Washington, DC 22030
About the Job
Job Overview
Marathon TS is looking for a Mobility Helpdesk Technician to support the Mobility Program Office (MPO) within our Federal Government Client. The ideal candidate will provide end-user support through walk-in, Remedy tickets, Phone, Instant Messaging, and Email interactions.
Core Responsibilities
#cjobs
Marathon TS is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Marathon TS will be based on merit, qualifications, and abilities. Marathon TS does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age or any other characteristic protected by law (referred to as "protected status ").
Marathon TS is looking for a Mobility Helpdesk Technician to support the Mobility Program Office (MPO) within our Federal Government Client. The ideal candidate will provide end-user support through walk-in, Remedy tickets, Phone, Instant Messaging, and Email interactions.
Core Responsibilities
- Provide IT requests, troubleshoots software problems and drafting instructional documents to help users navigate through the agency intranets.
- Quickly respond to support tickets and interactions from users and units.
- Help maintain the team Frequency Asked Questions
- Walk up Helpdesk for troubleshooting Mobile Device hardware/software problems.
- Walk up training for users being assigned Remote-Use laptop use
- Assist Mobility Program Office with configuring laptops, which includes:
- Baseline software configuration
- Requesting, generating, and updating software configuration certificates
- Configuring and issuing new laptops
- Implements technical software configuration changes to end users
- Assist with documenting MPO technical documentation
- Assist MPO with hardware surplus processing
- Administers MPO database for program requirements
- Administers internal documentation for property and security
- Top Secret Clearance. CI Polygraph will be required after start.
- 1+ Year Experience supporting mobility users
- CompTia A+ Certification
#cjobs
Marathon TS is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Marathon TS will be based on merit, qualifications, and abilities. Marathon TS does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age or any other characteristic protected by law (referred to as "protected status ").
Source : Marathon TS
