Monitoring Center Specialist - Anaheim - SSD Alarm
Anaheim, CA 92801
About the Job
Respond to residential and commercial alarm signals, based on established company policies and procedures, when triggered and alerted on computer
Answer high-volume of phone calls, strong computer skills
Respond to residential and commercial alarm signals, based on company policies and procedures, when triggered and alerted on computer monitor
Dispatch security or emergency personnel, if applicable, to premises after receiving alarm signal
Interact with customers, customer emergency contacts, and emergency dispatchers while responding to residential and/or business alarm signals
Establish and maintain rapport during dispatch calls with fire, medical, and law enforcement agencies throughout the United States
Understand and use correct interdepartmental procedures and policies when interfacing with other departments
Great phone etiquette, comfortable speaking with clients on the phone
Perform basic troubleshooting
Requirements:
Strong verbal and written skills required – able to handle a high call volume and excellent customer service
Type a minimum of 40wpm
Answer high-volume of phone calls
Strong computer skills
Good written and verbal communication skills
