Monitoring Consultant - A2Zxperts

DESCRIPTION OF DUTIES:

Responsible for functioning as the Technical SME on an enterprise-wide systems.

Responsible for implementations of products/services that involve significant Commonwealth oversight.

Interpret, process, and report data to create meaningful business and operational dashboards.

Maintain (patch, troubleshoot) existing and future monitoring tools including System Center Operations Manager, SolarWinds,SightLine, and SquaredUp.

Identifies improvements to existing processes and tools to achieve high quality services/products.

Create Azure Monitor resources and Log Analytics queries.

Create, document, and maintain on-prem and cloud automations.

Create, document, and maintain SOAP/REST/JSON/API calls using PowerShell or other compatible languages.

Maintain and troubleshoot monitoring tool connectivity to endpoints.

Creates documentation for new processes

Updates documentation for existing process

Documents incidents and problems impacting monitoring services.

Collaborate with the enterprise change manager to ensure processes are standardized and documented workflows are followed.

Collaborate with the Enterprise Incident Manager to ensure that standardized SOPs and processes are consistently applied across incident and problem management.

Monitor incident and problem resolution processes to ensure timely and effective service restoration and root cause analysis.

Manage and document the operational procedures and responses of NOC teams to service delivery and incident management.

Ensure all processes and workflows are documented in an accessible, organized, and secure manner for future reference.

Establish and maintain Standard Operating Procedures (SOPs)for all relevant operational processes.

Emphasize the transition from informal, person-dependent workflows to formal, role-driven processes.