Monitoring Tech Support Specialist - Supercom

SuperCom is seeking an enthusiastic, collaborative, and highly motivated Monitoring Tech Support Specialist to join our 24/7 monitoring and support center. We are looking for someone who thrives in a fast-paced environment and welcomes new challenges every day. Providing constant technical support to partners and customers remotely from our Miami offices using all methods of communication (email, phone, remote sessions, etc.)

The position includes:

· Providing technical support for customers and partners via inbound calls, our ticketing system, and email.

· Troubleshooting and diagnosing hardware & software issues and escalating as necessary.

· Processing monitoring alerts according to defined protocols.

· Ability to work well under pressure and maintain a positive attitude.

· Providing timely information to customer-facing teams to improve overall customer satisfaction.

· Working shifts during nights, weekends, and holidays.

· Full time position with 5 shifts per week.

Requirements:

·        High School Diploma or equivalent.

·        Excellent analytical and problem-solving skills with a strong sense of customer commitment.

·        Basic knowledge of hardware & software platforms.

·        Quick learner & Details oriented.

·        Able to handle multiple tasks and prioritize effectively.

·        Excellent verbal and written communication skills.

·        Currently studying for a technical bachelor’s degree – an advantage

·        Prior experience in a technical support or helpdesk role – an advantage.

·        Experience with tech support web tools such as Jira Service Desk – an advantage.