MorganCare Field Service Specialist (Regional) (Pittsburgh, MSI) - Vitalograph

In September 2024, Morgan Scientific Incorporated (MSI) joined the Vitalograph group of companies as a wholly owned subsidiary. Vitalograph - a global leader in respiratory diagnostics - has had a long and enduring relationship with Morgan Scientific. For both companies, the decision is a natural progression as the combined expertise allows the enlarged organisation to focus on delivering the best possible diagnostic solutions that can enable a better understanding of lung health.

The acquisition of Morgan Scientific is a key milestone in Vitalograph's plan to develop its respiratory diagnostics business globally, furthering its goal of providing comprehensive testing solutions that enable the best possible respiratory healthcare. Vitalograph is implementing an ambitious growth strategy and is on track to treble its respiratory diagnostics business in the four years leading to 2026.

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement

Job Summary:

As a Field Service Specialist (Regional), you will be responsible for providing exceptional on-site support, installation, maintenance, and troubleshooting of our respiratory diagnostic equipment across the Pittsburgh territory. This role will also require management of the surrounding areas (Western New York, Ohio Central to Eastern Pennsylvania).

You will work directly with healthcare providers, including secondary care hospitals and GP asthma networks, ensuring that our products operate at peak performance. Your technical expertise and customer-centric approach will be vital in enhancing customer satisfaction and maintaining the integrity of our diagnostic solutions.

Key Responsibilities:

• Equipment Installation and Calibration: Perform installation, calibration, and setup of respiratory diagnostic equipment at customer sites, ensuring compliance with operational standards and regulatory requirements.
• Maintenance and Troubleshooting: Conduct routine maintenance and repair services on equipment, diagnosing issues effectively and implementing timely solutions to minimize downtime.
• Customer Support: Act as the primary point of contact for customers within your region, addressing inquiries, providing technical support, and offering training on equipment usage and best practices.
• Documentation and Reporting: Maintain accurate records of service activities, including service reports, installation documentation, and inventory management, ensuring all information is up-to-date and accessible.
• Collaboration with Teams: Work closely with the service management, sales, and technical support teams to identify customer needs and communicate product updates, service issues, and feedback.
• Quality Assurance: Ensure all service activities comply with company policies and industry standards, contributing to continuous improvement initiatives within the service organization.

Role Requirements:

• Education: Associate or Bachelor's degree in engineering, biomedical engineering, or a related technical field preferred; relevant certifications (e.g., Biomedical Equipment Technician) are a plus.
• Experience:
• 3-5 years of experience in field service engineering or technical support within the medical technology or healthcare sector.
• Familiarity with respiratory diagnostic equipment is highly desirable.
• Technical Skills:
• Strong troubleshooting skills for electronic and mechanical devices, with the ability to interpret technical manuals and schematics.
• Proficient in using diagnostic tools and software for equipment servicing.
• Communication Skills: Excellent verbal and written communication skills, with a customer-focused attitude and the ability to convey technical information effectively.
• Problem-Solving Abilities: Strong analytical skills, with a proactive approach to resolving technical issues and meeting customer needs.
• Team Player: Ability to work collaboratively with cross-functional teams and adapt to a dynamic work environment.