Mortgage Business Analyst at TEKsystems

Key resource supporting the Assist Me With Options program aimed at delivering end-to-end, system-based workflow in Mortgage Default Loss Mitigation operations. This resource will have business analysis and process engineering experience. Required competencies include requirements gathering, process workflow design, business process analysis, and testing. Experience working in Mortgage Default and Loss Mitigation Operations at a bank or mortgage lender is required. Experience working with industry standard Mortgage servicing systems and loss mitigation case management systems such as Director (MSP), Back in the Black (BITB) strongly preferred. JIRA proficiency preferred. Document and identify gaps in IT and business processes through process mapping to illustrate current and future state.

Skills and Competencies:

• Ability to quickly learn organizational structure, business strategies and processes.

• Knowledgeable on business process modeling, process mapping.

• Capable of writing clear and well-structured business requirements documents.

• Contributes to the development of detailed level process maps to facilitate requirements gathering, gap analysis and for training use.

• Ability to resolve minor conflicts/issues using different tactics for prior to escalation.

• Work with team members to understand the needs of the project.

• Strong verbal and written communication skills.

• Must have a strong command of the English language written and oral.

• Strong facilitation and presentation skills.

Major Job Duties and Responsibilities:

• Identify and analyze business problems and defines the scope of activities required to address the issues, including requirement definition, process review, impact assessment and operational streamlining where appropriate.

• Is involved in all aspects of projects, including documentation of project needs, analysis/research of needs and possible solutions, identifying technology and business solutions, gathering, documenting and updating business requirements; reviewing workflow process mapping; developing business testing strategies and working with project members to execute the test plan, recommending preferred solutions, and implementing recommendations.

• Manages project documentation (implementation plan, issues log, process maps, etc.) and documents process flows and gaps.

• Assess, research, analyze and document sponsor/stakeholder needs.

• Supports the Project Manager in planning, executing, controlling and closing phases.

• Develop and maintain strong relationship with business partners and internal/external team members.

• Identify issues and escalates/manages resolution as required.

• Coordinates and provides support to the business with the process implementation.

Additional Information:

• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: 
• Medical, dental & vision 
• Critical Illness, Accident, and Hospital 
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 
• Life Insurance (Voluntary Life & AD&D for the employee and dependents) 
• Short and long-term disability 
• Health Spending Account (HSA) 
• Transportation benefits 
• Employee Assistance Program 
• Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.