Mortgage Closer at Philadelphia Federal Credit Union

Position Title: Mortgage Closer

Job Type: Full-Time          Classification: Non-Exempt

Salary: Starting at $17.34 - $21.68 per hour *based on experience

Our growing credit union is searching for a detail-oriented team member to provide exceptional service to our members. This includes providing prompt, efficient and courteous service while completing mortgage closing/post-closing/loan funding duties that are essential to ensure proper mortgage loan servicing. In addition, the employee will need to effectively promote member awareness and knowledge regarding first mortgage programs and create an environment that nurtures member retention and satisfaction.

Essential Functions & Basic Duties

• Prepare final disclosures and loan documents for First Mortgage loans and forward to settlement agent.
• Follow-up with settlement agent on signed loan documents, mortgages and title policies for closed First Mortgage loans.
• Upon receipt of closing packages call members or Title Agents to gain any missing documentation for the file.
• Verify and check loan documents after the loan closing to ensure documents were properly executed.
• Complete quality control and pre-closing checklist.
• Contact insurance companies and taxing authorities as needed.
• Create loan servicing package and upload documents to Servicer.
• Act as liaison between Mortgage Dept and Cenlar for new loan set-up.
• Must meet departmental minimum standards.
• Perform member account adjustments.
• Accumulate HMDA information per minimum standard.
• Submit monthly reports to Manager by third business day of the month.
• Run outstanding final document report monthly.
• Cross-sell Credit Union products.
• Provide general information to members regarding credit union products and services.
• Educate members of available services.
• Provide loan services to members quickly and efficiently.
• Ensure department security procedures are adhered to.
• Consistently maintain expected level of production.
• Resolve various member inquiries through clear and detailed explanations.
• Serve as backup to mortgage processor and mortgage support.
• Contribute to the team effort by performing all other duties as required.
• Knowledge of regulations regarding loan originations.
• Basic knowledge of how to read credit reports.

Qualifications

• Minimum high school diploma or equivalent.
• Employee must register with the NMLS Registry as required by the S.A.F.E. Act.
• Minimum 1 year administrative experience in a financial institution, preferably loan related.
  • Mortgage processing experience preferred.
• Have a solid understanding of mortgage products, guidelines and regulations.
• PC proficiency required.
• Excellent written and oral communication.
• Strong people skills and a knack for problem solving.
• Knowledge of proper phone etiquette.
• Working knowledge of Symitar and loan origination systems, preferred.
  • Or ability to learn systems.
• Ability to operate office equipment.
• Ability to effectively handle conflict and resolve problems.
• Ability to work independently in a fast-paced environment with minimal supervision, while meeting deadlines.
• Ability to work evening and weekend hours as required with little or no prior notice.

Why Work For Us…

• Retirement Plan: We offer a Pension and 401K plan to help secure our employees’ future.
• Insurance Coverage: We offer a range of insurance options, including Medical, Dental, Vision, and Prescription coverage, Voluntary Life Insurance and Short and Long-term Disability Coverage.
• Financial Assistance: We offer Employee and Educational Assistance Programs and Employee Discount Programs to give our employees a little extra boost.
• Employee Amenities: All of our employees are eligible for PTO.
• Community Benefits: It’s not just a job – it’s a community. That’s why our employees also get automatic PFCU Membership and access to local volunteer opportunities.
• An Award-Winning Experience: PFCU is a proud winner of a number of awards including Best Place to Work in Philadelphia and Healthy Place to Work.

 

Equal Employment Opportunity (EEO)
The Philadelphia Federal Credit Union (“PFCU”) provides Equal Employment Opportunity to qualified persons regardless of race, ethnicity, color, sex, religion, national origin, ancestry, age, sexual orientation, gender identity, disability, veteran status, marital status, familial status, genetic information, domestic or sexual violence victim status or any other status protected by law. PFCU complies with Philadelphia’s Fair Chance Hiring Law. PFCU commits to making reasonable accommodations to applicants with physical or mental disabilities.

Employment Type: Full Time
Years Experience: 1 - 3 years
Salary: $17 - $22 Hourly
Bonus/Commission: No