Mortgage Collection Specialist at VSA Resorts

About Us:

Vacatia is an innovative hospitality company reinventing the timeshare experience across discovery booking and stay. VSA Resorts' properties include Ocean Key Resort, Atrium Resort and Ocean Sands Resort, all located in the heart of the Virginia Beach oceanfront where you are within walking distance to the beach, local restaurants, entertainment, shopping, and more. VSA Resorts reflects Vacatia's dedication to providing owners and guests with high-quality, hassle-free vacations in some of the most in-demand destinations. Join our Mortgage Team and our commitment to enhancing owner and guest experiences.

Summary:

Assist the Portfolio Manager with the daily operations of the Mortgage/Collections Department and collect on delinquent accounts to limit collection portfolio losses and delinquencies. Potential bonus incentive for meeting monthly collection goals. Follows directions from the Portfolio Manager and ensures attainment of the Collection Department's goals and objectives while performing the following duties.

Essential Duties/Responsibilities:

• Calls past due mortgage accountholders in a consistent and effective way, obtaining payments to bring the accounts' status to current
• Maintains accurate records, including paperwork for lenders
• Reduces delinquency, working toward team goals
• Must be able to work well with others
• Committed to providing excellent customer service — being both knowledgeable and courteous when speaking with customers
• Perform any related duties as assigned or as the situation dictates

Benefits:

• Incentive bonuses
• Paid Vacation
• Paid Sick Leave
• Medical & Dental Insurance
• 401k Plan

Education/Experience:

• Must have High School Diploma or GED
• Must have at least 1 year of experience in mortgage collections
• Proficient knowledge of basic computer skills is required. Software utilized include SPI Timeshare Software and the Microsoft Office programs, including Outlook
• Must also possess general knowledge of office equipment (computers, copy machines, fax machines, postage machine, etc.)
• Must possess good written and verbal communication skills
• Mastery of basic math skills is mandatory
• Must be able to adapt and perform in pressure situations, as well as execute a variety of tasks as assigned or as situations dictate

Position Qualifications:

To perform this job, an individual must be able to perform each of the above essential duties satisfactorily. The following requirements are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

While performing the essential duties of this Job, the employee is commonly required to stand, talk and hear. Additionally, employees in this position are frequently required to walk; use hands to lift, place, handle, and feel; stoop, kneel and crouch when filing. Employees must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds. Lifting items over 25 pounds will be done with equipment or two or more employees.

Disclaimer:

Vacatia is an equal opportunity employer. All decisions are based only on the individual's qualifications and ability to perform the work. An application must be completed for each position for which you are applying. Qualified and interested individuals may submit their application to Human Resources.

Vacatia reserves the right to modify this job description at any time, without notice. The specific requirements, duties and skills set forth in this job description are intended to be all-inclusive as of the date this document is prepared. However, this job description may not contain all the duties, physical requirements, and skills that you may be asked to perform during the period of time you work with Vacatia. Further, the job description is not a guarantee that you will perform any or all of these duties.

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Compensation details: 18-18 Hourly Wage

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