Mortgage Collections Rep - Valley National Bank
Wayne, NJ 07470
About the Job
Responsibilities include, but are not limited to:
* Communicate daily with borrowers who are delinquent on loan payments, generally by incoming and outgoing telephone conversations but also by letters and email. Document efforts - results in the collection notepad system.
* Process incoming and outgoing documents related to collection and loss mitigation efforts.
* Update telephone numbers, address and related information as warranted to the core system.
* Explore alternative means to assist customer in bringing the loan current (e.g., Forbearance plans, Repayment plans, Modification, etc. and refer borrower to the Loss Mitigation Department as warranted.
* Trouble shoot to resolve customer issues.
* Develop and maintain effective working relationships with attorneys, insurance agents and realtors as well as internal departments (e.g., Customer Service, Escrow, Payment processing, Post-closing, Documentation, Valley branches, HLCs, etc.).
* Maintain full compliance with all Regulatory and GSE requirements as well as the Bank's policies and procedures.
Required Skills:
* Excellent verbal and written communication skills with the ability with handle difficult customers.
* Strong math skills with the ability to calculate figures.
* Strong analytical skills and detail oriented.
* Self-motivated and able to handle multiple priorities.
* Basic knowledge of Microsoft Office.
Required Experience:
* High School diploma or GED and a minimum of one year collection or call center experience.
* Minimum of 2 Years collection experience with a mortgage background preferred.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
* Communicate daily with borrowers who are delinquent on loan payments, generally by incoming and outgoing telephone conversations but also by letters and email. Document efforts - results in the collection notepad system.
* Process incoming and outgoing documents related to collection and loss mitigation efforts.
* Update telephone numbers, address and related information as warranted to the core system.
* Explore alternative means to assist customer in bringing the loan current (e.g., Forbearance plans, Repayment plans, Modification, etc. and refer borrower to the Loss Mitigation Department as warranted.
* Trouble shoot to resolve customer issues.
* Develop and maintain effective working relationships with attorneys, insurance agents and realtors as well as internal departments (e.g., Customer Service, Escrow, Payment processing, Post-closing, Documentation, Valley branches, HLCs, etc.).
* Maintain full compliance with all Regulatory and GSE requirements as well as the Bank's policies and procedures.
Required Skills:
* Excellent verbal and written communication skills with the ability with handle difficult customers.
* Strong math skills with the ability to calculate figures.
* Strong analytical skills and detail oriented.
* Self-motivated and able to handle multiple priorities.
* Basic knowledge of Microsoft Office.
Required Experience:
* High School diploma or GED and a minimum of one year collection or call center experience.
* Minimum of 2 Years collection experience with a mortgage background preferred.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Source : Valley National Bank