Mortgage Operations Specialist - Spring EQ LLC

Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding, trustworthy loans, and less frustration for consumers today. To learn more about Spring EQ, visit www.springeq.com.

At Spring EQ, it is our mission to empower homeowners and buyers to achieve and maximize the value of homeownership in a simple, fast, and ethical manner.  Our values are to

• Be kind and treat all people – teammates, customers, and vendors – with respect and consideration  
• Be adaptable and embrace change
• Be accountable and take responsibility and deliver the effort to fully complete the task
• Be better and strive for continuous improvement in ourselves, our team, and the company for our customers
• Be part of the solution and solve problems, find the answers, and collaborate
• Work hard, have fun, and get things done!

Looking to transition into a rewarding career in the mortgage industry?  Spring EQ invites you to apply for our Mortgage Operations Specialist Training Program designed for individuals with at least one year of work experience.  

Program Highlights:  

• Comprehensive Mortgage Industry Training:  Gain a solid foundation in key terms and processes to interact effectively with team members and customers.
• Software Training: Learn to navigate the systems used by our Operations team with confidence.
• Specialized Mortgage Operations Training: Prepare for a future role in our Operations team with specialized knowledge.
• Virtual and Live Classroom Training: Engage in a learning, complete with coaching, and support to ensure your success.

Program Phases: 

1.  Initial Training:  Begin with foundational mortgage industry and software training.

2.  On-the-Job Learning:  Spuport an Operations team while applying your new knowledge. 

3.  Application Analyst Program:  Move into this phase to meet quality requirements, earn certificates, pass exams, contribute to production, while  receiving continued  coaching and feedback on your performance.

What to Expect After Completing the Program:

Upon completing your program, you will become eligible for promotion to an operations role at Spring EQ, where you will:

• Review confidential loan data to assist homeowners in accessing their home equity.
• Provide high-quality service to both internal and external customers, including third parties and borrowers.
• Review and validate loan applications and documentation with precision.
• Take accountability for problem resolution and meeting consumer needs.
• Uphold Spring EQ’s Mission and Values in your daily work. 

Education: Associate or Bachelor's degree required.

Experience: Data entry, customer service, or operations experience (especially in high-volume environments) is a plus.

Skills: Proficiency in Microsoft Excel, Word, Teams, and Outlook.

Qualities:

• A self-starter with a strong work ethic and interest in learning about operations in the financial services industry.
• Excellent communication, interpersonal, and organizational skills.
• Ability to multi-task, problem-solve, and efficiently manage time.
• Accountability, with a track record of meeting deadlines and commitments.
• Enthusiasm for contributing to a culture of innovation and continuous improvement.
• Ability to thrive in a fast-paced, collaborative environment.
• Strong commitment to thriving in a new career.

Additional Requirements:

Must be authorized to work in the U.S. (We do not offer sponsorship for work authorization or related employment visas for this position.)

Ability to pass development assessments.

Benefits 

• 401k Company Match
• Commuter Benefits
• Credit Union Membership
• Company Holidays
• Dental Insurance
• Dependent Care Plan
• Disability Insurance
• Employee Assistance Program
• Life Insurance
• Medical Insurance
• Paid Time Off Plan
• Vision Insurance

Spring EQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.