Mortgage Processor - Wilmington Savings Fund Society

Job Description

At WSFS Bank, we empower our Associates to grow their careers, we guide our customers to secure their financial futures, and we actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, opportunities to advance, and more. We are the premiere, locally headquartered bank and wealth management company in the region and are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it’s our mission and our purpose.

The Mortgage Loans Processor is accountable for a pipeline of residential mortgage loan applications from the time that the application has been completed to closing. The Processor will collect information needed for the Underwriter to render a credit decision. The processor will also collect and review “stipulations” for accuracy (i.e. income, assets, insurance, etc.) as well as order 3rd party services such as title insurance, appraisals, verification of employment.  Additionally, the processor will be responsible for understanding regulatory disclosure timelines and division underwriting guidelines and required documentation.

Job Responsibilities:

• Manage a pipeline of various numbers of loans efficiently and deliver an excellent customer experience.
• Proactively gather and review of underwriting documentation from the applicant and any applicable third parties.
• Responsible for timely submission of underwriting conditions to the Underwriter.
• Review underwriting conditions received from the customer of third parties to ensure that the underwriting conditions are properly addresses.
• Review file documentation for missing or erroneous information.
• Maintain all required documentation pertaining to assigned loans within the loan origination system.
• Regularly communicate mortgage loan statuses with the Mortgage Loan Originators and the applicant.
• Regular pipeline follow-up within the company standards.
• Ensure that the appropriate levels of mortgage insurance is obtained where applicable.
• Review loan documentation to ensure that it meets the conditions set forth by Underwriting.
• Process and close, at minimum the expected number of loans each month.
• Communicate in writing and verbally with internal business partners, third parties, and to the applicant.
• Ensure that all loans are cleared to close by the underwriter within the division SLAs and customer expectations.
• Ensure that loans requiring escalation are brought to management’s attention.

Minimum Qualifications:

• A bachelor’s degree (preferred) or equivalent relevant job experience.
• A minimum of 2 years mortgage processing experience.
• Must have strong understanding of the mortgage process flow.
• Must have strong organizational skills.
• Must have a proven track record of pro-active problem solving.
• Must have the ability to multi-task in a high volume and high paced environment.
• Must be customer focused and dedicated to delivering a “stellar” customer experience.
• Must have an understanding of residential mortgage products.
• Must have a general understanding of underwriting guidelines for product suite offerings.
• Must be able to perform at a high level with minimal supervision.
• Must have excellent written and oral communication skills.
• Must have a track record of building strong internal and external partnerships.
• Must have proactive problem solving skills.

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at

WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.