Mortgage Underwriting Team Lead, Wholesale - Spring EQ LLC

Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding, trustworthy loans, and less frustration for consumers today. To learn more about Spring EQ, visit www.springeq.com.

At Spring EQ, it is our mission to empower homeowners and buyers to achieve and maximize the value of homeownership in a simple, fast, and ethical manner.  Our values are to

• Be kind and treat all people – teammates, customers, and vendors – with respect and consideration  
• Be adaptable and embrace change
• Be accountable and take responsibility and deliver the effort to fully complete the task
• Be better and strive for continuous improvement in ourselves, our team, and the company for our customers
• Be part of the solution and solve problems, find the answers, and collaborate
• Work hard, have fun, and get things done

Spring EQ is seeking an Underwriting Team Lead, Wholesale to join our growing organization in Plano, Texas.

The person in this position will be an active member of the Wholesale Operations team at Spring EQ. The Underwriting Team Lead is responsible for managing loan escalations from internal and external partners to resolve in a timely manner.  This role requires someone with a history of assuming personal responsibility for these processes, and demonstrating the ability to work independently and efficiently. She/he will also have a history of embracing relationships within a company. The ideal candidate will have demonstrated the desire to excel and improve by consistently evaluating refinements to Spring EQ’s processes and showing a passion for continued learning. This critical role requires a passionate and detail-oriented individual who holds Spring EQ’s values of integrity, accountability, and positivity in high regard.

• Manage loan escalations from internal and external partners to resolve in a timely manner
• Support and manage loan files through the manufacturing queue in a timely, accurate and compliant manner
• Complete second review of loans that are outside of underwriter’s authority
• Provide regular pipeline management reporting and feedback to the management team as required
• Identify trending on loan escalations and create an action plan for continuous process improvement
• Provide coaching to manufacturing team members to continually enhance the quality and efficiency of the process
• Lead and motivate a manufacturing team that is focused on multiple job functions towards a common goal
• Other duties as assigned

• Bachelors degree preferred
• Strong foundation of mortgage lending knowledge
• Knowledge of mortgage loan operations processing required 
• Two years of underwriting management experienced preferred in a team environment
• Mininum three years experience in a Home Equity or Mortgage underwriting role required.
• Excellent analysis skill with attention to detail necessary
• The ideal candidate will have a self-starter mentality with the ability to solve open ended business challenges
• The ideal candidate will enthusiastically contribute to a culture of innovation and continuous improvement
• The ideal candidate will know how to collaborate with team members in a remote environment while also working independently with minimal supervision
• We worked hard to stay updated with the industry technology, therefore we need our employees to be able to learn new computer systems quickly
• Time is money – At Spring EQ we recognize the importance of working with a sense of urgency. Ideal candidates will possess the ability to thrive in a fast-paced, team-oriented environment
• Spring EQ values personal excellence, integrity and accountability – we need candidates who demonstrate these qualities in their everyday lives

Benefits 

• 401k Company Match
• Commuter Benefits
• Company Holidays
• Credit Union
• Dental Insurance
• Dependent Care Plan
• Disability Insurance
• Employee Assistance Program
• Life Insurance
• Medical Insurance
• Paid Time Off Plan
• Vision Insurance

Spring EQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.