Motor Vehicle Customer Service Representative 2 (PCN 125321) - State of Alaska

What you will be doing:
The Division of Motor Vehicles (DMV) is seeking a motivated, organized, innovative individual to join our team as a Motor Vehicle Customer Service Representative (MVCSR) 2. We are looking for an applicant who thrives in a fast-paced environment to be a part of the DMV public service team, examining documentation presented for required information and validity to ensure you are issuing them the proper credential or vehicle information. As an MVCSR 2, you will interact directly with the public oftentimes explaining policies, statutes and regulations as well as administer road examinations for non-commercial, commercial and motorcycle licenses.

Our organization, mission, and culture:
The Division of Motor Vehicles is committed to providing faster, friendlier, exceptional customer service and being more accessible than ever before. The core values that shape our culture are:

• ABILITY - We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling assets, and promoting the overall safe operation of drivers and vehicles in communities throughout the last frontier.
• CUSTOMER FOCUSED - We navigate the path to “yes” by engaging with an empathetic mindset, adaptive interpersonal skills and a variety of intuitive processes to fully support the needs of our diverse communities. 
• PASSIONATE PEOPLE - We have a positive attitude, the ability to learn and grow, are self-motivated, service oriented, inquisitive, observant, and we also demonstrate accountability and teamwork.
• EXPERTISE - Subject Matter Expert is Me! We are a solutions-oriented organization of SMEs that provide accurate and efficient service to our communities. 
• CHAMPIONS OF CHANGE - We embrace revolutionary innovations to boldly advance DMV solutions into the future.    

The benefits of joining our team:
This position opens the door for many opportunities for career advancement within the DMV such as a MVCSR 3 who works as a lead alongside the management team or even a Motor Vehicle Office Manager (MVOM) 1 where you join the management team.

DMV's diverse job duties aid in developing communication, analytical and problem solving skills while getting the opportunity to help the great people in the State of Alaska.

The working environment you can expect:
This position is located at the Fairbanks DMV, 414 3rd Street. The MVCSR 2 will be assigned to a work station in the public service lobby and will typically rotate weekly between processing customers in the lobby and administering road exams based on business needs. The hours are 8:30 a.m. - 5:00 p.m., Monday through Friday, with overtime opportunities.

Who we are looking for:
To be successful in the position, the ideal candidate will possess the following knowledge, skills, abilities and experience:

• Excellent Customer Service – Demonstrates professional and friendly customer service while handling a wide range of situations and demographics. 
• Cash Handling and Keyboarding Skills – Ability to accurately and efficiently enter information into multiple databases and correspond clearly through email both internally and with the public. Accept correct payment in the form of cash, check, credit card and return change when needed accurately.
• Multi-Tasking – Ability to multi-task by reviewing documents, data entering information while communicating verbally with customers in a loud open concept office setting.
• Work Independently – Demonstrate independence by finding efficiencies, making decisions and minor problem solving.

 
Special Note:

• Alaska Driver License - Alaska Driver License Laws
• Voter Registration - Alaska Voter Registration Laws 

If this sounds like your skill set, or one you would like to develop, please submit an application through Workplace Alaska.