Mountain Patrol - Giants Ridge - Guest Services

Compensation Amount:
20.00 USD Hourly

Job Summary:
Mountain Patrol addresses the safety of the mountain and guests by providing emergency care and attending to safety issues on the mountain.

Job Description:

ESSENTIAL FUNCTIONS

• Biking, Skiing or snowboarding to perform trail and mountain opening and closing procedures as assigned.
• As directed, patrol assigned patrol work areas regularly while consistently greeting and engaging guests to promote a fun, safe and friendly atmosphere
• Help educate guests about mountain safety through active personal contact
• Stop reckless skiers, snowboarders, bikers and enforce
• Your Responsibility Code/Mountain Biker's Responsibility
• Code, Giants Ridge safety regulations and policies, including taking appropriate disciplinary action as needed
• Administer emergency care/first aid/CPR when necessary
  Safely and skillfully transport injured to patrol room
• Be proficient with lift evacuation procedures and skills.
• Recognize and address existing and potential safety hazards
• As directed, perform daily trail maintenance including but not limited to marking trail openings and closures, placing/maintaining signage and fencing, and marking obstacles
• Understand the function of the equipment used and standards procedures for its care and safe operation
• Maintain clean, safe and professional work areas
• Develop and maintain appropriate reports and records as set forth by Giants Ridge patrol policy and procedures
• Maintain communication with other departments

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• Proficient ski/snowboarding/mountain biking skills
• High School Diploma/GED - 15 to 17 years old may be eligible for Young Adult Patroller program
• CPR/AED Certification required
• Minimum Outdoor Emergency Care (OEC) certified (Certified Emergency Medical Technician (EMT) or paramedic - must be able to successfully challenge OEC course material).
• Ability to demonstrate proficiency in biking/skiing or snowboarding
• Ability to proficiently handle patient transportation equipment.
• Demonstrated talent for interacting with a wide variety of people
• Ability to effectively organize and coordinate multiple priorities
• Ability to learn and develop new skills
• Ability to problem solve.
• Strong communications skills, written and verbal
• Excellent customer service

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot, bike, or skis or snowboard to accomplish tasks, particularly frequent movements from place to place within the unit.
• Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 200 lbs. with assistance occasionally.
• The ability to follow established policies and procedures when operating a snowmobile and/or UTV on the mountain
• Ability to withstand extreme cold, wet and hot weather for long periods of time.
• Ability to stand or sit for long periods of time.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
• Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

• Mountain Bicycle equipment
• Ski/snowboard equipment
• UTV
• Wheeled rescue litter/toboggan
• Computer
• Handheld powered tools

Giants Ridge managed by Guest Services Inc., is looking for qualified individuals to become part of our Mountain Patrol Team. This position is critical in promoting safety in a mountain environment. Responsibilities include; administering emergency care and transporting injured or ill guests, assisting guests with questions and concerns, identifying and addressing safety issues on the mountain, and assisting with trail maintenance during the early spring and late fall time periods. Members of our Patrol Team need to be a confident skier/ snowboarder and biker in all weather and conditions.

Qualifying team members enjoy a variety of benefits such as:

• Medical, dental, vision, life, AD&D, long-term disability insurance, EAP, HSAs, FSAs and more
• 401(k) retirement plan with company match
• Paid time off to rest, relax and recharge