Move Coordinator (Part-time) - 0060 Armstrong Charleston

The Armstrong Company is a global leader in supply chain services and residential and commercial moving. Our nationwide network of local experts combine personalized attention and global reach to provide solutions tailored exactly to your needs. Whether you’re moving your household, your business, or your product, we do what it takes to get your goods where they need to go. Our world moves around you.

The Armstrong Company is seeking an energetic, self-starter with excellent customer service skills and the ability to meet deadlines and prioritize multiple tasks in a fast-paced environment.  The successful candidate will also have excellent verbal and written communication skills in addition to proficiency in Microsoft Office, as this position requires extensive communication with customers, account contacts, corporate and fleet personnel, and a nationwide network of van line agents to ensure a quality move from origin to destination.  

KEY RESPONSIBILITIES:

• Monitor and track household goods shipment status to ensure delivery dates are met.
• Update computer tracking systems with notes regarding changes and communications.
• Provide necessary pricing and shipping information to clients.
• Communicate with client or booker about specific shipment details or special needs.
• Complete all administrative procedures related to client moves.
• Interface with other department personnel regarding pricing or service-related issues.
• Maintain accurate records and audit documents for accuracy.
• Any other duties as assigned by Manager.

MINIMUM QUALIFICATIONS:  

• High school education or GED minimum. Associates/Bachelor's degree preferred.
• Three (3) years of moving industry experience preferred.
• Previous Customer Service experience working with internal and external customers.
• Excellent communication skills (verbal and written).
• Extensive experience with Microsoft Office Suite – Outlook, Word, Excel.
• Excellent interpersonal skills; handle situations with internal and external customers as necessary
• Ability to work under deadlines and specific time frames.
• Strong attention to detail with excellent organizational skills.
• Strong work ethic and ability to multitask.

PHYSICAL REQUIREMENTS:

• While performing the duties of this job, the employee is regularly required to talk and hear.  
• Ability to sit for long periods; stand and walk frequently; and bend, stoop, and reach occasionally.

 

Behaviors

Preferred

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description