Move-In Coordinator - Franklin Companies

Franklin Park Alamo Heights—offering independent living apartments, assisted living and memory care—is seeking a strong, professional Move-In Coordinator. Starting pay is $15.00/hour.

GENERAL DESCRIPTION

The Move-in Coordinator reports directly to the Director of Sales and Marketing (DSM) and acts as back-up to that position in handling phone and walk-in inquires. Coordinates the move-in process and completes paperwork with residents and/or family and other responsible parties, and assists the resident/family throughout the transition process.

PRIMARY DUTIES AND RESPONSIBILITIES

• Possesses and maintains a strong knowledge of the community, its benefits, and the services provided; stays current on unit status and vacancy map
• Maintains knowledge of all communication with prospective residents using the lead management system, and follows up on a timely basis with all assigned leads
• Helps ensure that discovery room and model apartments are clean, properly furnished and stocked with necessary supplies. Addresses housekeeping and maintenance concerns with appropriate staff.
• Introduces prospects and family members to employees as well as other residents, providing opportunities for them to experience the benefits and warmth of the community.
• Provides the resident or responsible party with all move-in paperwork and ensures that it is completed and returned within the specific time frame prior to move-in; processes deposits
• Works with the director of resident services, director of assisted living or director of memory care to schedule resident assessments as required
• Informs all departments of pending move-ins: date, unit selected, information about the resident(s), etc.
• Assists the resident and family with the transition process through on-going communication, sensitivity and reassurance
• Maintains and protects confidentiality of resident information
• Completes assigned reports in a neat and timely manner
• Works evenings and weekends as necessary to accommodate the schedules of prospects and of move-ins
• Meets requirements for Manager on Duty and participates in MOD program
• Encourages teamwork and promotes company philosophy
• Attends required training and meetings
• Is prompt and dependable and able to perform the required duties of the position on a regular, predictable basis
• Becomes familiar with and understands the steps for emergency response, including building evacuation
• All employees are responsible for maintaining a safe and secure environment for all community residents
• Performs other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

• Able to read, write, speak and understand the English language. Bi-lingual in Spanish a plus.
• Must possess a passion to work with and around older adults. Must be patient and able to work with ill, disabled, or emotionally upset residents within the community, and with their families and friends.
• Experience using Microsoft Office and Outlook software, and working in a database such as Yardi. Data entry, typing skills required.
• Able to communicate effectively with all levels of management, employees, residents, family members, physicians, health care providers and visitors
• Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, etc. Able to manage revenue and expense budget
• Knowledge of current Federal and State laws pertaining to IL, AL, and MC communities respectively
• Able to make independent decisions
• Able to generate a warm, friendly and caring manner on first impression
• Familiar with and adhere to guidelines related to the Fair Housing Act (FHA) and the American with Disabilities Act (ADA) regulations in all aspects of the job including sales presentations and marketing materials

WORK EXPERIENCE REQUIREMENTS

• Prior experience in the senior sales and marketing environment preferred
• Public relations experience preferred

PHYSICAL REQUIREMENTS

The following physical demands are representative of those that must be met to successfully perform the essential functions of this position:

• Stand and/or walk up to 75% of the day
• Able to concentrate with frequent interruptions
• Able to tour through the entire community, up to one mile, occasionally pushing a wheelchair
• Occasionally lift/carry up to 50 pounds
• Occasionally kneel, bend and reach
• Vision abilities include close vision, depth perception and ability to adjust focus
• Exposure to infectious diseases, substances, odors, etc. throughout the work day

Alamo Heights is located at 230 W. Sunset Road.  It is owned and operated by Franklin Park, one of the Franklin Companies, based here in San Antonio.  To learn more about our organization, go to www.franklinpark.org.