Move-In Coordinator - Clover Healthcare

Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. In this role you will support occupancy through effective planning of move-ins, move-outs, and in-house transfers.  

This position supports occupancy goals through effective planning of move-ins, move-outs, and in-house transfers as well as oversee rent readiness of apartments. The purpose of this position is to handle the workflow and process of the new resident move in requirements. The Move-In Coordinator reports to the Community Relations Director.

• Assist incoming residents with all facets of transition and move to the property.
• Coordinate the refurbishing, cleaning and inspection of units after move-out and before move-in with the Director of Engineering and the Director of Housekeeping.
• Communicate incoming resident’s special needs or requirements to respective departments.
• Assist clinical with outstanding documentation needed to complete the admission process. 
• Support marketing team by assisting with tours, telephone inquiries, hosting functions, and community outreach, as directed by the Community Relations Director .
• Assist in the production of reports as directed.
• Enter all actions between the Move In Coordinator and the prospective resident/family into the CRM.
• Create the resident record in Point Click Care. 
• Ensure all managers have scheduled meet and greets with new residents for their orientation to the community in accordance with the Welcome Home Program. 
• Participate in the Manager on Duty program.
• Attend all required training, in-service, and staff meetings.
• Strive to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.
• Perform other duties as assigned.

Level of Formal Education:

A high school diploma, A one-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience

Language Skills:

Acceptable fluency in English in order to perform job duties and speak, read, write, and communicate with supervisors, coworkers, residents, and applicable third parties.

Skills and Ability:

• High attention to detail
• Service minded individual with strong hospitality
• Master of organization, time management and communication, verbal or written

Information Systems:

• Proficiency in CRM systems. Excel and Word competent.

Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.