Move-In Coordinator - The Terraces at Tuckerman Lane

Location: Terraces at Tuckerman Lane

Department: Sales and Marketing

Reports to: Sales Director/Executive Director

 **Position Summary**: The Move-In Coordinator is a key member of the Sales and Marketing team, responsible for ensuring a smooth and efficient move-in process for new residents. This role plays a vital part in enhancing the resident experience by providing exceptional support to residents and their families during the transition into our community. The Move-In Coordinator also supports the sales team by handling administrative tasks, coordinating events, and helping with tours, allowing the sales team to focus on driving occupancy growth.

**Key Responsibilities**: -

**Move-In Coordination**: - Serve as the primary point of contact for new residents and their families during the move-in process. - Organize and manage all aspects of the move-in, including paperwork, apartment readiness, and resident orientations. - Collaborate with various departments (nursing, dining, maintenance) to ensure all resident needs are met prior to and during move-in. –

**Tour Support**: - Assist with giving community tours to prospective residents and their families. - Ensure all tour spaces and model apartments are maintained and ready for showings.

**Event Planning and Execution**: - Plan and coordinate on-site events that engage prospective residents and their families, as well as internal resident events that enhance community life. - Assist the Sales Director in preparing for marketing and outreach events, both on- and off-site. –

**UR Meeting Assistance**: - Attend Utilization Review (UR) meetings with sister skilled nursing facilities to ensure a seamless transition for potential residents. - Coordinate follow-ups and act quickly on leads generated from UR meetings. –

**Administrative Support**: - Manage and update resident information in the CRM system. - Prepare and organize sales materials, brochures, and welcome packets for prospective residents. - Support the Sales Director and Executive Director with daily sales and marketing tasks as needed. –

**Resident Engagement**: - Build strong relationships with new residents and their families to ensure a positive move-in experience. - Follow up with new residents post-move-in to address any concerns and ensure satisfaction.

**Qualifications**:

**Education**: - bachelor’s degree in marketing, Communications, or a related field preferred but not required.

**Experience**: - Minimum of 1-2 years in customer service, hospitality, or administrative role, preferably in senior living or healthcare. - Experience in event planning or sales support is a plus.

**Skills**: - Strong organizational and multitasking abilities. - Excellent communication and interpersonal skills. - Attention to detail and the ability to manage complex processes. - Proficiency with CRM software and Microsoft Office Suite.

**Key Competencies**: - Compassionate and patient, with a passion for working with seniors and their families. - Ability to work collaboratively with cross-functional teams. - Problem-solving skills and a proactive attitude. - Ability to maintain a professional and welcoming demeanor under pressure.

**Work Environment**: The Move-In Coordinator will primarily work in a professional office environment within the community, interacting with residents, families, and other departments. Some local travel may be required for outreach events or coordination with sister communities. --- This job description outlines the primary duties and qualifications for a Move-In Coordinator, emphasizing their integral role in enhancing both resident satisfaction and the community's occupancy levels.

INDHP