MSP Program Specialist at Atrium

About Atrium

As a leading woman-owned, comprehensive talent management firm, Atrium is focused on providing holistic contingent workforce solutions in today’s market. Recognized for our pioneering Applicant-Centric^TM approach and award-winning culture, our expertise includes Staffing, Recruitment, and Workforce Solutions.

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team committed to creating a meaningful impact on the workforce.

Position Overview:

We’re looking for a passionate and motivated MSP Program Specialist. This role requires time management, attention to detail, and the ability to work independently in a fast-paced, deadline-oriented environment.  In this role, you will be expected to manage multiple HR processes with a focus on problem diagnosis, resolution, and compliance. This role will assist in carrying out all facets of the client MSP Program with the help of the MSP Account Manager and extended Atrium Team. The role consists of 100% account administration. Here’s what you should know if you want to join our team.

Responsibilities of the MSP Program Specialist:

• Assist Hiring Managers and Staffing Suppliers during all stages of the contingent labor hiring and engagement process including but not limited to creating job postings, resume review and delivery, interview scheduling, onboarding, worker assignment management, invoicing, and offboarding.
• Receive and create new requisition requests using client VMS tools (such as Workday VNDLY, SAP Fieldglass, VectorVMS, Beeline, etc.) ensuring the accuracy of electronic records and fields (e.g. manager, department, cost center).
• Assist Associates through the onboarding process.
• Monitor and update temporary worker assignment start/end dates and engagement details to confirm information is accurate and up to date in client VMS and Atrium’s system of record.
• Participate in Client calls related to various program engagement requests including but not limited to Temporary Worker onboarding, new engagement requests, recruitment strategy discussions, supplier partnership and onboarding, etc.
• Communicate with Staffing Suppliers to review client requisitions, provide ongoing feedback, ensure program engagement/adherence and execution of necessary onboarding tasks.
• Respond and answer all correspondence promptly/according to Program SLAs.
• Interact and coordinate with the MSP Account Manager and internal team frequently to communicate questions and provide updates on current requisition activity.
• Troubleshoot and help to solve any onboarding, VMS, or timekeeping-related concerns or billing discrepancies with assistance from the MSP Account Manager.
• Participate in program planning and attend weekly and monthly client and Staffing Supplier status calls.
• Survey Hiring Managers, Staffing Suppliers, and Temporary Workers as well as document all client-reported issues and track resolution through to completion to ensure a high level of customer satisfaction.
• Other projects and tasks are directed by your manager.

Qualifications for the MSP Program Specialist:

• Experience: 2+ years of work experience operating in a contingent workforce MSP Program or proven experience in HR or TA coordination.
• Communication: can clearly articulate how to complete onboarding tasks and can effectively liaison with managers and associates.
• Empathy: understand how difficult the onboarding process can be and step into the associates’ shoes and show you care.
• Curiosity: understand the client/associate with effective questioning and listening. You are genuinely interested in helping.
• Teacher: loves sharing insight and knowledge and is patient and thoughtful when educating .
• Goal Oriented: excited for new challenges and work hard to achieve ambitious goals.
• Growth: very receptive to feedback and use it to improve rapidly.
• Delight: constantly think about making clients/candidates happy and always go the extra mile.
• Problem Solver: adept at spotting issues and quickly suggest solutions.
• Diligence: thorough, meticulous, and have astonishing attention to detail.
• Positivity: warm, upbeat, and energizing and will brighten anyone’s day.

Physical Requirements:

• Ability to sit for extended periods of time.

Education Requirements:

• Bachelor’s degree is required.

Benefits:

• Atrium Care Package available, upon eligibility (PTO, Health benefits, Health savings account, Flexible spending accounts, Pet insurance, Paid holidays, 401k, and Commuter benefit program).