Multi-Market Manager (Come join the team in Mission Viejo!) at ECA Staffing Solutions, Inc.

Opportunity is located in Mission Viejo and relocation assistance is available!

JOB SUMMARY

• Oversee, plan, direct and control all business functions of Settlement/Escrow functions within specific Divisions / Area.  Continue to monitor and supervise assigned Branch Office.

PRIMARY RESPONSIBILITIES

• Contribute to the Preparation and maintaining Financial Forecasts, Plans and budgets.

• Work with AM on Projects and adherence to Company policies, as required.

• Monitor and Supervise BM/direct reports Settlement/Escrow functions for quality assurance

• Participate in Market Analysis, including both Title Insurance and Escrow fees.

• Be available to assist the QA and Legal Departments during annual audits (internal and external)

• Participate in monthly operation meetings.

• Set- up and conduct 1 on 1 call with BM/direct reports.  These meetings will include KPI metrics: including but not limited to – Builder outlook, volume, financial results, capture results, CQE/NPS results for the prior month, mentor for appreciation or course correction as necessary.

• Continued updates and communication with Area Manager.

MANAGEMENT RESPONSIBILITIES

With Direct Reports

• Ensures appropriate staffing to meet department needs

• Utilizes recruiting and selection tools/processes to build organizational talent

• Delegates work according to employee’s abilities and skills

• Evaluates employee’s performance and plans for compensation actions in accordance with that performance

• Provides developmental opportunities through identification of internal and external training opportunities

• Creates opportunities for employee growth

• Provides continuous coaching with regard to functional and leadership standards (technical skills and behaviors)

SCOPE

• Decision Impact: Area/Division/Dept./Individual

• Department Responsibility: Multiple

• Budgetary Responsibility: Yes

• Direct Reports: Yes

• Indirect Reports: Yes

• Physical Requirements: If applicable

REQUIRED EDUCATION

• High School Diploma or equivalent required. College degree preferred. 

• DFPI (Department of Financial Protection and Innovation) license required.

• Notary Public required.

REQUIRED EXPERIENCE

• Minimum of 3-5 years escrow operations experience.

• Supervisory Minimum of 2 years at a supervisory level or above.

• Specialize in RESPA with understanding of company's underwriting guidelines

• Understanding of title and settlement rules and regulations

• Effective communication, presentation, and organization skills

• Knowledge of real estate law and title escrow curative procedures