Multi-Office Clinic Operations Manager, Outpatient Oncology Bilingual - The Oncology Institute of Hope and Innovation

Founded in 2007, The Oncology Institute of Hope and Innovation is dedicated to excelling in cancer prevention, diagnosis, and education. As the largest private practice cancer center in California, The Oncology Institute continues to provide extensive services including state-of-the-art infusion centers, chemotherapy educational sessions, in-house support groups, dietary and nutritional counseling, in-house pharmacy, financial counseling, clinical trials, comprehensive lab testing, and end of life counseling. We also offer support programs to help patients and families cope with the challenges brought on by cancer.

Reporting to the Sr Director, Operations, the Operations Manager is a hands-on role for someone looking to shape the office that they manage. This person should be excited by the opportunity to shape a powerful narrative and join a team invested in the next stage of TOI.

The Operations Manager serves as the operations leader for the Fresno Women's Cancer Care location, and is responsible for all day-to-day operations of their assigned site to ensure that they are safely meeting all patient care objectives of The Oncology Institute. In addition to providing exceptional patient care services at your assigned location, the Operations Manager has the responsibility to ensure locations are adhering to OSHA regulatory standards, following all safety protocols, and managing patient care in a HIPAA compliant way to protect patient privacy. The Operations Manager has multiple direct reports including supervisors, front and back-office staff, and is critical in ensuring their assigned clinic location performs at or above defined operational, quality, and financial metrics.    

Essential Functions:

• Recruit, hire and coordinate the training of new staff members
• Design and implement business strategies to help the clinic meet organizational goals
• Manage staff by assigning and delegating tasks as needed
• Develop protocols and procedures to improve staff productivity
• Act as a liaison between patients, their families and additional care staff
• Plan and manage the clinic's budget and approve payroll
• Perform quarterly and annual employee reviews and provide constructive feedback on their performance to help them meet professional goals
• Ensure that all policies and procedures function in accordance with state and federal laws

Supervisory Responsibilities:

• As leader of your clinic location, you will be responsible for supervising all clinicians and non-clinician teammates at your locations and ensuring they properly complete their daily responsibilities.
• You will be responsible for annual performance evaluations on all direct reports and reviewing evaluations for indirect reports that are the responsibility of your supervisors.

Required Qualifications:

• Bachelor's degree or equivalent educational background
• 4+ years prior experience working in a clinical or healthcare setting
• 4+ years of proven success in leadership roles

Required Skills/Abilities:

• Exceptional written and verbal communication skills
• Analytical thinking skills and the ability to exercise sound judgement when making decisions
• Must be customer service oriented and prepared to liaise with patients, their families and other care providers
• Extremely organized and detail oriented
• Ability to delegate tasks as needed
• Ability to spend long periods of time sitting at a desk
• Knowledge of a second language is an asset