Multi-Unit Manager - Smoothie King
Baton Rouge, LA 70818
About the Job
We are looking for a purpose-driven Multi-Unit Manager to join our expanding team and become an ultimate ambassador of our brand. In this role, you will be charged with creating a highly productive environment focusing on building a motivated team, ensuring an extraordinary guest experience, and balancing other corporate priorities, focusing on strategic, operational, and leadership excellence. As the role will evolve over time, the successful candidate will show curiosity in the business, demonstrate willingness to take on
new challenges, and lift our team by developing additional skills to assist and support our purpose. This role will oversee multiple locations.
- Enthusiastically hire, develop, and lead the team at your stores to provide a great guest experience and fulfill our mission to inspire people to live a healthy and active lifestyle.
- Use operational tools such as Profit and Loss Statement, Daily Business Review, Cash & Deposit Log, and Data Central scheduling and inventory management tools to achieve operational excellence.
- Maintain relationships with suppliers (inventory management, shipments, etc.)
- Review store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and adjust accordingly.
- Manage cash activities for the stores (daily deposits, etc.).
- Ensure compliance with food safety guidelines in your stores at all times; ensure all Team Members and Managers are in compliance as well.
- Own and promote brand standards in alignment with company vision.
- Ensure store appearance and cleanliness are upheld and consistent with Smoothie King brand standards.
- Drive implementation of company programs through action planning and inspiring team to meet operational standards.
- Develop local store marketing plans to support brand initiatives, including initiating community outreach through marketing and special events.
- Recognize and reinforce individual and team accomplishments by using existing tools and programs as well as finding new, creative and effective methods of recognition.
- Collaborate with Smoothie King professionals from Operations, Training, Human Resources, and Marketing to deliver the best smoothies and healthy retail products to your community.
Responsibilities
- Provide an exceptional guest experience throughout our guest's visit.
- Exceptional interpersonal skills - you are energized by working with people, both guests and your team.
- Act with integrity, honesty, and knowledge that promote the culture, values, and mission of Smoothie King.
- Act with a guest comes first attitude and connecting with the guest. Discover and respond to guest needs.
- Maintain regular and punctual attendance.
- A bias towards actions - you do not hesitate to roll up your sleeves and do whatever it takes to get the job done.
- The desire to be coached and mentored - you see potential in yourself and enjoy growing that potential.
- An eye for detail - you know that the little things, be it cleanliness, or the extra touch can make all the difference.
- Self-starter with ability to work independently.
- Friendly attitude in the face of adversity.
- Attention to detail while working in fast-paced environment with multiple projects.
- Ability to work cross-functionally and to coordinate communication across diverse work groups.
- Ability to work the hours needed to run your stores effectively, which might include a variety of days, evenings, weekends, holidays.
- Reliable transportation.
Qualifications
- High school diploma or GED required. Associate or bachelor’s degree in business, hospitality management, or similar field is preferred.
- Minimum 2 years’ experience as a manager or supervisor of a team in a restaurant or similar type of retail customer service business.
- Basic knowledge of Microsoft Word and Excel.
- Ability to communicate effectively with guests, team members, and the community, both orally and in writing.
- Ability to work the hours needed to run your stores effectively, which might include a variety of days, evenings, weekends, holidays.
- Knowledgeable of general POS functionality.
- Experience with OSHA, EEOC, and other federal and state laws and local statutes.
- ServSafe Certification highly preferred.
WHY SMOOTHIE KING?
WE'RE ALL ABOUT PURPOSE.
NOT JUST A JOB.
Join our team and turn your purpose into a fulfilling passion! Since pioneering the first nutritional Smoothie franchise in 1973, our mission has always been to inspire people to live a healthy and active lifestyle. Now, with our 1300 stores and counting, we have been ranked as the #1 Fastest-Growing Concept in its category and #13 on Entrepreneur Magazine's "Franchise 500" list in 2022! We've grown to become the largest nutritional Smoothie bar in the nation, with a simple recipe for success: Hire the best people, use the best ingredients and blend with a purpose!