MW - SR OPERATIONS MANAGER - Product Connections

Overview

After 6-8 years in the industry, the Sr. Operations Manager will work alongside the Activation teams and crew to ensure the smooth operation of our equipment, event sites and vehicles.  As a member of the Operations team you will be involved in event build planning and execution as well trouble shooting and resolving issues pre-launch and in-market.  Success is also defined by the ability to continually develop and enhance processes, and share best practices among all Activation teams.

Responsibilities

• Oversee responsibility for the team and elements of operational excellence
• Develop and maintain vendor relationships related to vehicle, printing, and technology goods, services, warehouse and inventory.
• Learn multiple inventory processes used by our long-term storage facilities
• Implement and maintain a coding system for program elements such as, audio, generators, etc
• Travel to multiple local vendors to oversee event site and vehicle builds, identify and correct issues, and ensure that work remains within budget
• Learn and support training teams for new driver instruction and set up of program equipment 
• Schedule the repair and maintenance of vehicles and maintain vehicle documents and records
• DOT service experience and/or knowledge / willingness to gain CDL License 
• Ability to assist crew training by experience and verbal explanations 
• Evaluate and process multiple invoices and maintain current A/R 
• Travel to preferred vendors to oversee event site and vehicle builds, identify and correct issues, and ensure that work remains within budget
• Schedule the repair and maintenance of vehicles and maintain vehicle documents and records
• Other duties as assigned that support the overall agency, department and program goals 

NOTE:  This job description does not imply that the above functions are the only tasks that may be performed.  Associates will be expected, if possible, to follow any other job-related instructions and perform any other job-related tasks as directed by management.

Qualifications

• Ability to remain calm under pressure, work on multiple projects simultaneously and achieve deadlines
• Flexibility and willingness to respond to CS and crew issues 24/7
• Strong communication skills to manage crew, vendor and client service relations 
• Organization and project management skills to coordinate tasks and responsibilities to meet launch deadlines

Education: Bachelor’s degree or equivalent experience required

Experience: 6-8 years previous tour and client services experience.

Physical Demands: None.

Specific Skills: None.

Specialized Knowledge, License, etc:  None.

Supervisory Responsibilities:  Yes

Working Conditions:  Office.

Travel Requirements: None.

Language Skills:  English is the primary language skill; however, bilingual skills may be required based on business necessity.

CROSSMARK is committed to providing accessible employment practices and welcomes applications from people with disabilities. If you require accommodation for a disability during any stage of the recruitment process, please let us know.