National Account Manager - Labor Unions - TruHearing

About TruHearing

TruHearing is a rewarding, fun and friendly, mission-based organization that makes a real difference towards improving people’s lives. It’s not just HR saying this: employees have spoken and have voted TruHearing as one of Utah’s Top Workplaces 8 years in a row! Our employees enjoy a positive working environment in a company that has experienced rapid growth. We offer a comprehensive benefits package, educational assistance, and opportunities for advancement.

TruHearing is the market leader and a force for positive change in the hearing healthcare industry. We reconnect people to the richness of life through industry-leading hearing healthcare solutions. We work with insurance companies, hearing aid manufacturers, and healthcare providers to reduce prices and expand access to better hearing care and whole-body health.

TruHearing is part of the WS Audiology Group (WSA), a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. The WSA portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands and digital platforms to managed care, hearing centers and diagnostics locations.

About the Opportunity:

This role exists to onboard, grow, manage, and renew client contracts within assigned book of business according to specialized functional area of Labor Unions segment.

What will you be doing?

• Support all aspects of assigned accounts as needed. This may include (not exhaustive) developing presentations for clients, managing projects within internal and external teams, and support of client and member meetings.
• Develop and implement member awareness plans into the assigned book of business.
• Coordination and implementation of project-based client member meetings, conferences, and other external facing events.
• Gain a deep understanding of TruHearing’s business model and solutions in order to best meet the needs of our clients and identify areas for growth and expansion.
• Exemplify world class account management.
• Actively pursue opportunities to implement new marketing or member communication campaigns within accounts.
• Follow and build upon TruHearing’s approach to account management which will include metrics and expectations.
• Rigorously document client-facing activities, communications, and other information in Salesforce.
• Collaborate with Sales on new contracting opportunities that are developed through your account management efforts.
• Focuses on business expansion by supporting, developing, growing, managing, and retaining relationships with insurance brokers, consultants, TPA’s, and strategic distribution partners from implementation to renewal.
• Autonomously drive relationships with key stakeholders and add value in representing TruHearing.
• Work in coordination with the entire Market Expansion team, SVP of Sales & Account Management, and other key business leaders at TruHearing to strategically grow, retain, and delight our clients.
• Collaborate with Sales, Implementation, and Operations on new clients that are on-boarded.
• Complete a training program in Salt Lake City with additional self-directed study.

What skills do you need to bring?

In addition to exhibiting the TruHearing Values of Delight, Alight, Enjoy, Improve and Be Tru, this role requires the following skills and competencies:

• Customer Focus – Develops customer relationships over time, provides services and offerings in the right moment.
• Facilitation – Manages group dynamics and encourages participation in predictable meeting environments.
• Sales Execution –Applies sales skills and resources in common situations that present limited difficulties, working with a moderate level of guidance.
• Initiative – Acts proactively and independently in common situations, asks appropriate questions, offers appropriate suggestions.
• Teamwork – Proactively assists and collaborates with others to accomplish assignments and objectives.
• Creativity & Innovation – Appropriately questions current approaches, explores, dreams.
• Analytical Thinking – Analyzes information, recognizes patterns, and summarizes insights.
• Problem Solving – Solves known problems with proven solutions, escalates unusual or novel problems.
• Project Management – Manages well-defined projects.

What education or experience is required?

Required:

• 5+ years of national Account Management experience
• Experience working with labor unions and experience supporting accounts for ancillary benefits.
• Ability to multi-task and pivot to accommodate changes in priority as needed.

Preferred:

• Bachelor’s degree in business or related field
  • (A combination of education and experience may be considered in lieu of a formal education)

What benefits are offered?

TruHearing offers a generous compensation and benefits package including health coverage, a fully vested 401k match, education assistance, fully paid long and short-term disability, paid time off and paid holidays. We are conveniently located across the street from the Draper FrontRunner station and subsidize the cost of a UTA pass with access to FrontRunner, TRAX and regular bus service – employee cost is less than $2 per day. You’ll work in an exciting and fun environment and have the opportunity to grow with us.

Equal Opportunity

TruHearing is an Equal Opportunity Employer who encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, national origin, religion, sex, age, disability, citizenship, marital status, sexual orientation, gender identity, military or protected veteran status, or any other characteristic protected by applicable law.