National Medical Director - Eleanor Health
Waltham, MA
About the Job
Reporting directly to our Co-Founder & Chief Medical Officer, the National Medical Director exercises extensive independent judgment in the planning, developing, implementing, and administering of medical programs.
This position requires up to 25% travel, strong leadership and organizational skills, ability to work from a home office or clinic office location, and demonstrated ability with clinical expertise, clinical workflow design and implementation, change management, people management, financial management and quality of care management.
Responsibilities:
- Provide direct community member care for 20% of your time; administrative leadership 80% of your time
- Provide direct oversight and support as well as prioritize and delegate work of Regional Medical Leaders and National Supervising Psychiatrists
- Develop and implement the national recruitment, engagement, retention and training strategy for the medical team
- Establish medical program objectives, goals, and priorities and determine operating policies and implementation methods within the context of overall company policies and guidelines
- Monitor regulatory and industry-changes and revise medical policies and workflows as necessary to ensure regulatory compliance, highest quality care and competitive advantage
- Conduct team meetings and conferences with cross-functional medical, clinical and administrative leaders to discuss operating problems, organization, budgetary matters, personnel matters, technical problems, and the status of programs and projects
- Be accountable for national performance on medical care team well-being, quality of care, care model fidelity, clinical outcomes, medical team utilization, productivity and health equity
- Lead cross-functional strategic projects to design and improve enterprise-wide medical workflows
- Serve as the principal liaison to various functional departments
- Champion and support change management initiatives for clinical and operational changes
- Serve as subject matter expert for data, product and technology strategy and implementation
- Engage in thought leadership and external representation of Eleanor Health
- Cultivate and nourish strategic external partner relationships
You'll be a good fit if you:
- Care deeply about care team well-being, community member satisfaction, clinical outcomes, whole-person care, harm reduction, innovation and health equity
- Hold an active, unencumbered medical license in at least one state (one of our states is preferred, but not required. Will need to be willing to become cross licensed across all markets)
- Are Board Certified in Addiction Medicine or Addiction Psychiatry or have at least 10 years experience providing SUD care
- Have practiced direct clinical care in the last 5 years
- Have expertise in managing co-occurring complex medical, mental and social health conditions in individuals with SUD
- Have at least ten years experience in a medical leadership role
- Have lead teams of 15 or more clinicians
- Are passionate about data-driven performance management
- Have experience in an integrated physical/mental healthcare setting
- Have held responsibility for clinical and financial performance of a medical program
- Have experience overseeing multi-state medical care delivery
- Are passionate about empowering clinical team members to understand and meet/exceed care delivery and financial performance expectations
- Have experience serving on interdisciplinary teams and enjoy working in a collaborative environment
- Enjoy finding opportunities to improve processes, working cross-functionally to develop solutions, and communicating those opportunities to peers & leaders in an actionable and collaborative way
- Enjoy owning strategic cross-functional projects from idea to execution to continuous improvement
- Are skilled at delegation
- Enjoy developing future medical leaders
- Are technically savvy and excited about tech and data innovation in SUD care
- Are metric-driven
- Are able to work from home-office or local Eleanor clinic
- Enjoy and are able to travel to Eleanor markets
- Enjoy thought leadership and building strategic partner relationships
Valued characteristics and skills include:
- Compassionate and passionate
- Strong interpersonal skills
- Effective communication & high responsiveness
- Innovative and critical thinking skills
- Excellent organizational skills
- Excellent delegation skills
- Excellent change management skills
- Excellent operational skills
- Ability to balance future goals and present needs by making necessary tradeoffs
- Ability to write clear standardized operational policies and procedures
The compensation offered depends on a variety of factors, which may include, as applicable, the applicant's qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Candidates in CA, WA, NV, CO, NY, CT, RI and MD will not be considered.
Eleanor Health offers a generous benefits package to full-time employees, which includes:
- Generous Paid Time Off (prorated for new employees) - unplug, relax, and recharge!
- 12 Vacation days
- 12 Wellness (Sick) days
- 3 Floating holidays
- 9 Company-observed holidays
- Jury Duty, Voting Leave, and other forms of paid time off may be available
- Eleanor-paid medical and dental insurance plans, with affordable vision coverage -We are a health first company, and we strive to make our plans affordable and accessible.
- 401(k) plan with 3% match - We are excited to be able to support the long-term financial well-being of our team in a way that reinforces Eleanor's commitment to equity.
- Short-term disability - We understand that things happen, we want you to feel comfortable to take time to get better.
- Long Term Disability - Picks up where Short Term Disability leaves off (employee paid).
- Life Insurance - Both Eleanor and employee-paid options are available.
- Family Medical Leave -Eleanor Health's Paid Family & Medical Leave ("PFML") is designed to provide flexibility and financial peace of mind for approved family and medical reasons such as the birth, adoption, or fostering of a child, and for serious health conditions that you or a family member/significant other might be facing.
- Wellness Perks & Benefits -Mental Health is important to us and we want our employees to have the accessibility you deserve to talk things through, zen with a mindfulness app, or seek assistance from health advocates
- Mindfulness App Reimbursement
- EAP with eight face-to-face sessions
- Virtual health and wellness visits covered by our medical plan.
About Eleanor Health
Our mission at Eleanor Health is to help anyone affected by addiction live an amazing life. We are passionate about transforming the quality, delivery, and accessibility of addiction treatment.
Eleanor Health is a best-in-class substance use disorder (SUD) care provider, utilizing Medications for Addiction Treatment (MAT), behavioral health therapy, and broader physical health, wellness and social support. Eleanor delivers accessible, evidence-based, and clinically excellent care supported by innovative technology, as a multi-site, multi-state clinical provider. Eleanor offers community members a sustainable path to recovery, by addressing behavioral and social determinants of substance use, in tandem with medical needs.
Job Types: Full-time