National Pre-Arrival, Allocation, and Processing Manager-USRAP - Islamic Relief USA

Title:        National Pre-Arrival, Allocation, and Processing Manager-USRAP

Status:      Full-time (temporary - end (September 30, 2025)

Location: Virginia

Division:  Programs  

Position Summary:

The National Pre-Arrival, Allocation, and Processing Manager will lead the strategic development and execution of all pre-arrival functions critical to refugee resettlement. This position will report to the Assistant Director of Resettlement Program. This role involves overseeing the pre-arrival unit, ensuring efficient case placements, and liaising with PRM and internal stakeholders. The Manager will handle day-to-day operations, provide strategic direction, and ensure compliance with PRM guidelines while also facilitating smooth coordination between affiliates and other partners.

Essential Duties and Responsibilities:

• Develop and implement a comprehensive strategy for pre-arrival operations to align with IRUSA’s mission and PRM requirements.
• Ensure that pre-arrival processes are scalable and adaptable to accommodate the growth of the organization.
• Provide strategic oversight and long-term planning for pre-arrival operations.

• Oversee the daily operations of the pre-arrival unit, including managing staff performance and ensuring the efficient execution of all pre-arrival functions, such as assurances, transfers, and other related tasks.
• Lead allocation meetings on behalf of the IRUSA network in coordination with the institutional partner to decide on the distribution of refugee cases to resettlement sites.
• Coordinate with the institutional partner to handle the assignment of cases based on site capacity, needs, and other factors, and ensure alignment with PRM allocation decisions.
• Ensure that all pre-arrival processes comply with PRM guidelines and regulations, and continuously monitor operations to maintain high standards of quality and efficiency.

• Serve as the primary point of contact between IRUSA, its institutional partner, and PRM regarding allocation decisions and pre-arrival issues, and engage with these partners as needed to ensure smooth coordination.
• Coordinate with site managers, family reunification specialists, and other stakeholders to ensure smooth and effective pre-arrival operations.
• Communicate with PRM and other external partners to address any issues or adjustments needed in the pre-arrival process.
• Develop and implement Standard Operating Procedures (SOPs) for pre-arrival functions to ensure consistent and effective operations as the unit evolves.

• Supervise and support the pre-arrival team, providing guidance, support, and professional development opportunities.
• Foster a collaborative and high-performance work environment within the pre-arrival unit.

• Oversee data collection and reporting related to pre-arrival activities, ensuring accurate and timely updates.
• Work with the Data and Reporting Analyst to review and interpret data, and use insights to drive decision-making and operational improvements.

• Manage administrative tasks related to pre-arrival operations, including scheduling, documentation, and office management.
• Performs other duties as assigned. 

Qualifications and Competencies:

• Bachelor’s degree in International Relations, Social Work, Public Administration, or a related field (Master’s preferred).
• Minimum of 7 years of experience in refugee resettlement or a related field, with significant experience in pre-arrival operations and team management.
• Proven track record in strategic planning, operational management, and stakeholder coordination.
• Strong understanding of PRM guidelines and federal regulations related to refugee resettlement.
• Excellent leadership, organizational, and communication skills.
• Ability to work effectively in a dynamic and fast-paced environment.
• Experience in creating and presenting reports for executive leadership is highly desirable.
• Must be eligible to work in the United States.

At Islamic Relief USA we are committed to safeguarding and protecting all individuals we come into contact with through our work. IRUSA representatives must adhere to its organizational values: Sincerity, Excellence, Compassion, Social Justice, and Custodianship. In accordance with these values, IRUSA operates and enforces policies on Safeguarding, Code of Ethics, and Anti-Harassment and Discrimination.