National Sales Administrator - Wismettac Asian Foods Inc

The National Sales Administrator contributes to the efficient operation of the branch by providing support to the Branch Manager and branches involved in the membership-only big-box retail store project (“Project).  The National Sales Administrator is responsible for assisting the Branch Manager in managing and coordinating the Project on a day-to-day basis and being the main day-to-day contact person with various brokers, external vendors, and internal branch personnel involved in the project, as well as the HQ personnel in Los Angeles, and the Product Development team at the parent company in Japan. Assists in pursuing sales goals and objectives and supports individual and team activities to achieve organizational goals. The National Sales Administrator is responsible for assisting with the development of new projects and helping to ensure that the short and long-range sales objectives for the company are met.  The National Sales Administrator will also be responsible for office and administrative functions, which include but are not limited to order entry, answering telephones, and taking orders for customers through various brokers.

Essential Job Functions:

• Keep the Branch Manager updated on the status of the projects with proper communication methods (via email, phone call, and in-person meetings) based on different circumstances.
• Prepares periodic reports, as required, and requested, showing project information, such as sales volume, potential sales, and status of active pursuits.
• Ensure that brokers, customers, and vendors receive outstanding customer service by providing a friendly environment which includes greeting and assisting each contact, maintaining outstanding product knowledge, and all other components of customer service.
• Review customer orders and ensure that orders are processed through the order processing system.
• Receive and respond to the broker’s inquiry by phone, email, and or any other means regarding order information, such as unit price, inventory, shipping dates, and any anticipated delays. Respond to broker inquiries or complaints and direct them to responsible personnel.
• Check inventory to determine the availability of requested merchandise through communication with internal and external sources.
• Organize, maintain, and file relevant records (i.e., orders received, vendor communication, commission information).
• Communicate cross-functionally with all internal employees involved in the project.
• Monitor and update shipping schedules to ensure that they are meeting customers’ needs.
• Follow-up with the relevant parties (i.e., Product Development in Japan, vendor/shipper, branches, and brokers) to ensure timely and accurate deliveries.
• Responsible for daily registration activities including but not limited to printing invoices, matching purchase orders as necessary, checking on payments and forwarding cash receipts to the accounting department, mailing invoices, creating payment orders, and filing permanent copies.
• Responsible for gathering relevant information in calculating broker commissions to be paid and creating payment orders for review.
• Provide brokers with product information including pricing, delivery, inventory stocking, and/ or back-order availability, functionally equivalent cross matches, and value-added product information.
• Perform other related duties as required.

Experience/ Training/ Education: Bachelor’s degree or 4 years of related sales, office, or business experience; Experience utilizing a computer, including thorough knowledge of Microsoft office software (Word, Excel, Outlook, PowerPoint) and Oracle ERP software; general office skills; Understanding of Asian food products; Excellent interpersonal, written, and verbal communication skills with the ability to manage confidential information appropriately.

Knowledge/ Skills/ Ability:

• Knowledge of Asian Food products sold by the Company
• Knowledge of office methods and practices including familiarity with office equipment
• Good interpersonal, written, and verbal communication skills
• Ability to collaborate with various personnel, inside and outside of the company
• Strong customer service mindset with the ability to initiate and sustain productive business relationships with customers and vendors
• Good problem-solving skills with the ability to develop solutions or various options to issues/problems
• Good organization skills: ability to organize and prioritize numerous tasks and complete them under various time constraints
• Ability to use the telephone in a professional and courteous manner
• Assemble, sort, and/or distribute documents, supplies, and/or materials/items
• Ability to deal with people in a manner that shows sensitivity, tact, and professionalism
• Ability to follow written and/or oral instructions
• Ability to listen to, and understand, information and ideas as presented verbally, ask questions as appropriate, and not interrupt at inappropriate times 

Working Conditions: National Sales Administrator usually works a standard 40 hours a week in clean offices; however, some work shifts or overtime during busy periods may be required. They sit for extended periods and sometimes must be content with noise levels caused by various office machines. Due to the nature of the work,  dealing with the project can be both stimulating and demanding. Working under pressure is unavoidable at times when schedules change and problems arise, but deadlines and goals must still be met. Due to required communication with the members at the Parent Company in Japan, conference calls and phone calls will occasionally be required in the evenings, as well as email communications when urgent matters/issues arise. Some travel will be required in assisting the branches involved in the project. The National Sales Administrator may spend time in the warehouse to check on inventory, as well as assist/monitor the preparation of products to be picked up/shipped out to customers.

Compensation and Benefits*:  Wismettac offers competitive pay and many perks/ benefits, which include: 

• Starting Range:   $20.00 to $35.00 per hour
• Health Insurance
• Vision Insurance
• Dental Insurance
• Life & accident insurance
• Pet Insurance
• 401(k) with company matching
• 19 days of paid time off
• Wellness program and EAP assistance
• and much more (please see attachment for benefit summary)

*Most benefits require employee contribution

Pre-employment Drug testing is required.

Must be authorized to work in the United States on a full-time basis for any employer.

Principals only. Recruiters, please do not contact this job posting.

Please note those individuals submitting resumes online are not considered an applicant for employment until a signed employment application is completed, usually at the time of the interview.