Nautical Services Manager - SCI Shared Resources, LLC

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! This role manages the daily operations of nautical services including launch operations, boat crew scheduling and family service programs. Fosters a sense of ownership on the vessel and pride in the services offered to families and manages costs. Responsible for short-term planning as well as supporting long-term goals while developing a professional and effective staff, and exceeding client family expectations. **JOB RESPONSIBILITIES** **Financial Management** + Works with local and Market leadership to develop annual budget aligned with forecasted production and revenue goals + Approves expenditures and invoices including overtime **Operations** + Manages daily activities ensuring on-time services + Assures operating practices & procedures comply with applicable federal and state regulations and Company policies + Establishes process goals and priorities. Presents and communicates strategies, values, and goals to crew. + Sets, revises and updates diving and boat operations procedures; trains boat service team; and expedite workflow for scheduling coordinator. Assigns and monitors work for safe completion and conformance to policies & procedures. + Visits current and future customers as needed. + Resolves complaints and grievances. + Monitors and ensures compliance of license requirements of crew members. Ensure crews are properly trained on all equipment and procedures. + Ensures vessels are up to compliance on required drills + Works with third party company to ensure all maintenance is up-to-date and compliant with Coast Guard and company standards. + Works with third party maintenance to ensure dry-docking of vessels occurs as expected. + Uses navigation points and information about facilities, berths and channel check points. + Responds to special problems/constraints that affect operations. **People Development** + Develops a strong, trusting, and reliable team + Determines and manages boat crew’s responsibilities, expectations, and accountabilities + Seeks to understand team members’ career goals and provides assignments to develop skills and/or close gaps + Monitors training and licensing requirements, ensuring staff is re-trained/licensed prior to expiration + Screens candidates, hires and promotes staff, completes performance reviews, creates developmental plans and completes terminations as needed. + Collaborates with Human Resources and Market Leadership for recruiting and retention **Other** + Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company + Develop and or implement plans to improve customer satisfaction index and on-line community reviews + This is not intended to be an all-inclusive list of the essential functions or duties related to this job. **MINIMUM** **Requirements** **Education** + Associates degree or equivalent from 2 yr college or technical school; OR 5 yrs related experience and/or training; OR equivalent combination of education and experience. **Certification/License** + Valid TWIC & driver’s license required. + USCG license preferred. **Experience** + Three (3) years’ managerial experience. + Two (2) years’ diving experience. + Experience with corral reefs preferred. **Knowledge, Skills and Abilities** + Proficient computer skills to include Word & Excel. + Must be courteous and able to remain calmly focused on solutions when problems escalate in multiples. + Proper phone etiquette skills + Ability to travel **Work CONDITIONS** **Work Environment** + Work indoors and or outdoors during all seasons and weather conditions + Constant exposure to airborne dust, fumes, and gases. + Limited amount of local and/or multiple location traveling required + Comply with dress code policy. **Work Postures** + Frequent, continuous periods of time standing, up 6 hours per day + May climb stairs to access buildings frequently **Physical Demands** + Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage + Requires repetitive motion including but not limited to talking, grasping, pointing, sitting, bending, stooping and reaching. + Close visual acuity is required to perform activities such as analyzing figures, viewing a computer terminal, extensive reading, visual inspection, and using measurement devices. + Lifting, pushing, pulling, etc. up to 150 pounds **Work Hours** + Working beyond “standard” hours as the need arises + Travel up to 10% Postal Code: 33306 Category (Portal Searching): Operations Job Location: US-FL - Fort Lauderdale Job Profile ID: F00374 Time Type: Full time Location Name: Broward Burial and Cremation