Navigator/Social Services Assistant - Peoples Family of Corporations

St. Louis, MO

About the Job

MISSION STATEMENT

To improve the health status and quality of life for all residents of the St. Louis Metropolitan community by

providing, in a culturally sensitive manner, comprehensive primary health care and related services directly

and through collaborations and partnerships.

BASIC PURPOSE OF THE JOB

According to Department policies, procedures, guidelines and protocols, performs various secretarial and

clerical duties which include typing, data entry, mail sorting, filing, faxing, telephone message, errands and

more technical department documents. The Department is a busy professional environment. The position

requires a follow–through approach and excellent problem solving skills. The individual in this position must be

poised and mature with the ability to interact with individuals at all levels of this and other institutions.

Follows infection prevention and control procedures.

CONTACTS

Supervises

___X___ No supervisory responsibilities ______ Approx. number of direct reports ______ Approx. number of indirect reports

Age of Patient

Populations Served

(check all that apply)

______ Neonates 1 – 30 days ______ No patient contact ______ Infants 31 days – 1 yr. ______ Children 2 – 12 yrs. ______ Adolescents 13 – 18 yrs. ___X___ Adults 19 – 70 yrs. ___X___ Geriatrics 70+

Internal Contacts

(check all that apply) ___X___ Patients ___X___ Providers (i.e., physicians) ___X___ Staff (i.e., clinical and admin support staff) ___X___ Volunteers ___X___ Others: _____Students___________________________

External Contacts

(check all that apply) ___X___ Patients ___X___ Providers ______ Vendors

______ Community agencies and advocates ______ Regulatory agencies __X____ Others: __as directed by Supervisor_________________________

OVERTIME STATUS

______ Exempt (salaried – not eligible for overtime)

__X___ Nonexempt (hourly – eligible for overtime)

JOB REQUIREMENTS

Minimum Education

§ High School Diploma/GED § Associate’s Degree.

Minimum Work

Experience

· Three to five years’ experience preferred. · Secretarial or medical office training preferred.

Required

Licenses/Certifications

Required Skills,

Knowledge, and Abilities

Must have good computer skills to include Microsoft Office, be able to multi-task and demonstrate organizational skills.

PHYSICAL REQUIREMENTS

Indicate the appropriate physical requirements of this job in the course of a shift.

Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential

functions of this position.

General Activity

Number of Hours 6–8 4–6 2–4 1–2 None Stand/Walk ____ __X__ _____ _____ _____ Sit _____ _____ __X__ _____ _____

Weight Lifted/Force

Exerted

Show how much weight or

force and how often by

checking the appropriate

boxes.

Up to 1/3 of time 1/3 or more of time Up to 10 pounds ____X___ ________ Up to 25 pounds ________ ________ Up to 50 pounds ________ ________ Up to 100 pounds ________ ________ More than 100 pounds ________ ________

Body Fluid Exposure __ Yes _X_ No

List any other physical

requirements:

MENTAL AND EMOTIONAL REQUIREMENTS Indicate the mental and emotional activities required of this job in the course of a normal shift (check all that apply).

__X__ Handles multiple priorities

____ Independent discretion/decision making

____ Makes decisions under pressure

__X__ Manages anger/fear/hostility

__X__ Manages stress appropriately

__X__ Works alone effectively

__X__ Works in close proximity to others and/or in a distracting environment

__X__ Works with others effectively

ESSENTIAL FUNCTIONS

Essential functions are those tasks, duties, and responsibilities that comprise the means of accomplishing the

job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job.

They are the major functions for which the person in the job is held accountable. Following are the essential

functions of the job, along with the corresponding performance standards.

1. Performs the daily clerical and administrative tasks necessary to maintaining an efficient office

which serves patients, staff, and providers.

a. Develop monthly reports for supervisor

b. Develops and maintains lists of all participants and their status

c. Maintains tickler files and tracking form to document and ensure deadlines are met

2. Develops and maintains office systems which:

3. Works as a team member with all other staff in the Department to ensure smooth operations and

adequate communication of all related calls, faxes, and task.

Performs all other duties as assigned.

4. Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow

employees to ensure a professional, responsible and courteous environment.

5. Promotes effective working relations and works effectively as part of a department team inter and

intra departmentally to facilitate the department's ability to meet its goals and objectives.

6. Monitor the Social Service Task List on NextGen, keep track of negative pre-screenings and refer

positive screenings to BHC/SW as applicable: notify appropriate BHC/SW immediately if positive

PHQ9 report appears on the task list.

7. Monitor and Track patients and their status, as referred by BHC/SW who has been referred to

substance abuse out-patient or residential treatment facilities and their dates of completion

8. Monitor and Track dates of service for patients who have been assigned to the Brief Counseling

Category to make sure requirements are met.

9. Maintain Locator files of all positive SBIRT screening that will support reaching out for feedback

on services.

10. Support Behavioral Health Integration (BHI) Project Coordinator to educate family, partner and first

responder stakeholders on active involvement in the SBIRT process.

11. Support BHI Project Coordinator to educate patients to advocate for themselves.

12. Support BHI Project Coordinator to provide in-service training for social service staff to coordinate

with partners on referrals and transitions of care.

13. Support/assist BHI Patient Coordinator and Social Service Staff to identify patients with barriers to

care, referrals and transitions of care.

14. Remain up to date with SBIRT Guidelines and training as appropriate.

15. Assist BHI Project Coordinator to complete travel arrangements to conferences, seminars and guest speaker engagements for program staff for behavioral health integration assessment screening and SBIRT education.

16. Assist CMD and BHI Project Coordinator to train front desk and clinical staff on how to assess and

interact with persons with behavioral, mental or substance use problems.

17. Assist CMD and BHI Project Coordinator to educate providers and staff to realize that consumer

involvement has positive outcomes.

NONESSENTIAL FUNCTIONS

Nonessential functions are those tasks, duties, and responsibilities that are not critical to the performance of

the job. Following are the nonessential functions of the job, along with the corresponding performance

standards.

Please be sure to attach the Employee Continuing Education Record and Safety Questionnaire for the

last calendar year.

ORGANIZATIONAL COMPETENCIES

Following are the organizational competencies and corresponding performance standards for all employees in

the organization.

SERVICE: The extent to which an employee demonstrates an understanding of the department’s

service standards and strives to achieve them, treats patients and families with dignity, compassion

and respect at all times, and demonstrates courtesy in interactions with members of all departments

and disciplines within the department.

TEAMWORK: The extent to which an employee acts as a cohesive member of a work team and

demonstrates appropriate interactions with all department staff.

COMMUNICATION: Fosters an environment that nurtures collaboration, teamwork, and mutual respect

through effective communication. Demonstrates positive communication skills evidenced by effective

working relationships.

RESPECT FOR OTHERS: Takes actions that indicate a consideration for others and being aware of the

impact of one’s behavior on others, demonstrates respect for diverse backgrounds of all patients,

families, and coworkers, and seeks accommodations.

TIME AND PRIORITY MANAGEMENT: Optimizes use of time by efficiently using resources to identify

barriers and balance priorities. Efficiently utilizes tools, resources, techniques, and/or systems to

organize tasks. Balances multiple priorities simultaneously, ensuring the timely and accurate

completion of each task while maintaining quality standards.

STANDARDS OF EMPLOYMENT: All employees must meet the following standards.

Attends all mandatory education programs and can describe his/her responsibilities related to general safety

and regulatory compliance.

Attends all required department-specific education and training programs and can describe his/her

responsibilities related to department safety and specific job-related hazards.

Follows the hospital exposure control plans/bloodborne and airborne pathogens.

Attire is professional, neat, clean, and appropriate for the work environment.

Wears proper identification while on duty.

Maintains confidentiality of all hospital and patient information at all times, as observed by peers and

management.

Reports to work on time and meets acceptable standard for attendance.

Attends a minimum of two staff meetings, reads minutes for all staff meetings, and participates in committees

as required.

By signing below, I acknowledge that I have read my duties and responsibilities and what is expected of me in the positions I will hold with the organization. I will uphold the mission, vision, and values of our organization.

Employee Signature/Title ___________________________________________Date: _______________

Supervisor’s Signature ____________________________________________Date: _______________

By signing below, I acknowledge my duties and responsibilities have not changed and what is expected of me in the positions I hold with the organization. I will continue to uphold the mission, vision, and values of our organization.