Neighborhood Sales Associate - New Home Co.

New Home Co. is a new generation homebuilder focused on the design, construction and sale of innovative and consumer-driven homes in major metropolitan areas in Arizona, California, Colorado, Oregon, Texas, and Washington. NEW HOME was named 2019 Builder of the Year by Professional Builder and is a multi-year recipient of "The Eliant" for Best Overall Customer Experience in the multi-divisional builder segment.

At New Home Co we believe that PEOPLE matter. The strength of our homes is built upon a foundation of focused, energized, visionary and dedicated team members. Our goal is to provide a workplace that supports you in doing the best work of your life. 

Check out NWHM's 2023 Corporate Sustainability Report 

Position Job Title: Neighborhood Sales Associate

FLSA Status: Hourly Non-Exempt

Position Summary:  This position will be an entry-level sales role, focused on learning the new home sales and construction industry. While on the job, the Sales Associate will be mentored by Neighborhood Sales Managers and will assist with daily sales operations of communities in the division. 

Duties:

• Focus on learning the new home sales business with the ultimate goal of gaining experience necessary to work and run a community sales office.
• Mirror the Neighborhood Sales Managers of different communities to learn the different selling styles of experienced new home sales agents.
• Assist with coverage of a community where the Neighborhood Sales Manager is on vacation, called in sick or help with communities with high traffic counts.
• Meet and exceed company sales goals.
• Attend contract appointments with Neighborhood Sales Managers to learn the purchase process
• Attend weekly site meetings and meetings with other site functions to understand entire customer experience.
• Participate in weekly escrow calls.

The Critical Path to Sales:

• Immediately greet or acknowledge all visitors who enter the model with enthusiasm and establish rapport with them.
• Ask open-ended questions which draw out the customer’s wants and needs.
• At the appropriate time, obtain all information necessary to thoroughly complete registration cards.
• Assist with the sales process and interact with prospective buyers.

Prospect Follow-Up:

• Maintain a system for organizing prospect registration cards according to appropriate categories to ensure timely follow-up using the established system (Lasso).
• If a contract is not written during the initial visit, before prospects leave ask for an appointment for them to return to the sales center.
• Communicate with prospects by utilizing a combination of telephone contacts and written correspondence.
• Constantly follow-up with prospects using the sales tools provided by the company to increase sales volume.

Realtor Relations:

• Maintain documentation of all realtor traffic.
• Maintain active contact with realtors by providing them with up-to-date inventory information.

Self-Prospecting:

• Review and follow-up on all old prospect records on a regular basis.
• Seek referral leads from present and closed customers and follow-up on all information.
• Follow-up on all company-generated leads as well as the results of advertising and marketing efforts.

Servicing the Sale:

• Ensure customer expectations have been properly set regarding all activities from contract signing to closing.
• Promptly and accurately complete all subsequent change orders for customer requests, changes and additions according to the established guidelines.
• Monitor and collect any additional deposits or earnest monies due.
• If a homebuyer brings up concerns during the construction process, inform the Neighborhood Sales Manager and learn on how the issue was addressed. Monitor the loan approval and escrow processes (if applicable) and maintain required lender capture rates.
• Monitor the status of contingencies on a weekly basis and input into the system if the home has a contingency with the buyer’s home unsold or sold..
• Maintain regular contact with customers during the construction process and send photos to update them on the status of their home.
• Take the initiative to ask for referrals throughout the sales process.

Competitive Shopping:

• Maintain a constant awareness of your competition and their strengths, weaknesses and any special promotions they may be offering.
• Maintain a Competition Notebook noting the pricing, floor plans and features of your competitors and be prepared to use this information to overcome objections.

Reporting:

• Assist with the preparation and submittal of the following reports on a weekly basis:
  • Sales and Closing Report
  • Traffic Report
  • Status Report and Weekly Construction Meeting Report (if applicable)
  • Contingency Form
  • Buyer Profile Summary
  • Traffic Profile Summary
  • Broker Activity Report (if applicable)
  • Competition Report

Personal Professional Standards:

• Constantly project an image of professionalism through your actions, demeanor and appearance, modeling our vision, values and operating principles.
• Act with integrity and honesty in your dealings with prospects, homeowners and fellow employees.
• Initiate opportunities to continually enhance your sales skills and knowledge.
• Strive to achieve high levels of teamwork, cooperation and open communication with all other departments in the company.
• Actively participate in Growth Reviews and establish goals for personal improvement.

Managerial Responsibility

Does this position supervise other employees?  No          

Position Qualifications

Credentials/Certifications

• California Real Estate License Required

• High school diploma with a college degree preferred.

Experience

• New home sales experience preferred.

Skills

• Must be computer literate, with experience in Windows, Word and Excel preferred.
• Ability to communicate effectively both in writing and verbally to office and field personnel.
• Exhibit a proven ability to close sales.
• Good organizational skills and follow-through capabilities.
• Ability to perform the essential functions of the job in accordance with company requirements and professional business practices.

Base Salary: The estimated annual compensation for this position is $100,000 to $120,000 per year (base salary of $28.85 an hour plus commission) depending on closings. Base Salary is paid bi-weekly, every other Friday. 

Benefits: In addition to competitive medical, dental and vision coverage, New Home Co. provides comprehensive benefits to eligible team members and their dependents, generous paid time off policies, like vacation, holidays, sick leave, jury duty, and bereavement; paid disability, parental and military leave; company-sponsored and voluntary term life, AD&D, and short- and long-term disability insurances; a 401(k) retirement plan with bi-weekly employer matching of 50% up to the first 8% of team member contributions; as well as a wellness incentive program.

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Similarly, the work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activities

• Bending
• Lifting: From 1(lbs) to 15(lbs)
• Reaching
• Seeing        
• Hearing
• Repetitive Motion (i.e. Gripping)
• Typing
• Talking

Environmental Factors

  Normal Office

Noise Level:

 Low to Moderate (Corporate/Sales Office Environment)

New Home Co. retains the discretion to add or change job duties at any time.

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