.Net Developer - Expedite Technology Solutions
Lakewood, CO
About the Job
Department Information
The Colorado Department of Public Safety (CDPS) consists of five divisions that cover a breadth of safety programs and services:
Colorado State Patrol (CSP)
Colorado Bureau of Investigation (CBI)
Colorado Division of Criminal Justice (DCJ)
Colorado Division of Fire Prevention & Control (DFPC)
Colorado Division of Homeland Security and Emergency Management (DHSEM)
Additionally, the Executive Director's Office supports operations of the five divisions and houses the Colorado School Safety Resource Center (CSSRC) and Colorado Integrated Criminal Justice Information Systems (CJIS)
*** New hires are to complete a full CDPS background investigation. To qualify for FTE (Full Time Employee) status, a complete background check (background forms, polygraph and integrity interview) will be required. This requirement includes fingerprint capture.
What We Do:
The Governor's Office of Information Technology (Client) strives to impact the lives of all Coloradans to create a safer, happier and healthier state. We work to empower the State of Colorado with flexible technology that will drive sustainable and intelligent business decisions. We envision a future where the end-user experience shapes design, and data analytics transform how state government serves its residents.
At Client, we recognize that "how" we deliver is as important as "what" we deliver. Our core values define our character, and each employee is expected to embody these values in all the work we do:
SERVICE: Serving the people of Colorado
Intentionally and generously serving others for a better Colorado.
INTEGRITY: Demonstrating credibility and sincerity in our work
Inspiring confidence and trust in the Governor's Office of Information Technology through our personal conduct.
TEAMWORK: Collaboratively working together at Client and across the state
Working cooperatively with others and engaging in constructive dialogue to overcome difficult challenges
RESPECT: Appreciating and acknowledging the role, diversity, and contribution of those with whom we work.
Consistently conducting ourselves in a way that shows regard and thoughtfulness to others.
COURAGE: Pushing boundaries to foster positive change
Proactively and positively pursuing the transformations necessary to address tough issues and drive innovation.
INNOVATION: FOSTERING NEW IDEAS
We foster new ideas. We challenge the status quo and continuously ask, "How can we do this better?" Then we take action and make a difference through Client processes and technology.
Why We Want You:
We want your expertise, positive energy, drive to succeed and love of this great state as we work to elevate the expectations Coloradans have of their government.
Check out this video to see why our employees love working for the Governor's Office of Information Technology:
https://www.youtube.com/watch?v=gkvsAxCwoxs&feature=youtu.be
Description of Job
Client at CDPS is seeking a full-time Sr. Dev Support person to join CDPS (Colorado Department of Public Safety), primarily focused project integrations for CDPS Applications and related systems. This position assists with identifying, evaluating, implementing, and managing support requests and/or project tasks across the State of Colorado in a technical environment. Decision making responsibilities requires independent analysis evaluating, interpreting and determining non-standard solutions depending on job level.
Primary Job Duties:
Development 60%
This position assists in the implementation, maintenance and support of essential applications for the Colorado Department of Public Safety. Duties included are:
Provide technical development tasks to integrate applications into the CDPS Enterprise Application environment.
Perform configuration management (COTS applications) in accordance with standards and best practices and further minimize defects through disciplined unit testing.
Coordinate update releases and other system changes, contribute to the implementation of break/fix solutions, and update documentation and configuration information related to changes as needed throughout the life cycle.
Ensure activities are consistent with established service portfolio policies, procedures, standards and guidelines.
Collaborate across a matrix management environment with Client and CSP department staff as needed. Must understand lines of authority and follow protocol to engage other resources.
Collaborate with Business Analysts, Customers, Project Managers, and others as appropriate to assist in the creation of estimates and timelines.
Handle simultaneous requests of varying complexity from within Client.
Adhere to Change Management policies and protocols established by Client, particularly related to implementing production system changes
Tier I and II Support - 25%
This position assists in providing technical support to CDPS, which includes the use of Client's incident/change order system and the following activities:
Follow up on resolved/closed tickets to ensure customer satisfaction.
Provide support for hardware and software issues over the phone, in person and/or remotely.
Provide resolution and assistance for current operating systems (Windows 10).
Deploy new or rebuilt computers and technology equipment based on Client and agency security and operational policies.
Provide answers to end-users by researching answers; assist with training, and guiding users through corrective steps by direct assistance.
Collaborate with Network, Application, Database and Server teams to resolve issues during system upgrades and outages.
Respond to and correct computer system (hardware) related issues in cooperation with Client s Deskside support team.
Provide resolution, assistance and limited training to standard supported applications:
Productivity software
Internet Browser applications
Antivirus-Security programs
Proprietary applications and systems
Receive and/or log service incidents into ticketing system. Reassign incident tickets related to other Information Technology Groups for further support.
Document system architecture in Visio, Word, and Excel.
Use established tools to track hardware and software assets.
Share new documentation/information with Service Desk or appropriate IT groups.
Assist in ensuring systems are patched and updated using enterprise tools in accordance with Client policies and procedures.
Organizational and Project Commitment - 5%
The position assists in implementing projects for CDPS. This includes participating in team meetings and implementing project tasks and time tracking.
Attend and complete all internal Client provided training and take advantage of professional development with manager approval.
Share new knowledge with the team.
Due to budget limitation, training may not always be funded. The position is encouraged to seek free training online or through Client.
Other Duties as Assigned - 5%
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
MINIMUM QUALIFICATIONS:
Education and Experience:
Bachelor s degree from an accredited institution in a field of study related to the work assignment, to include Computer Sciences, Computer Information Systems, other related technical degrees.
Three year of professional experience in an occupational field related to the work assigned to the position to include Deskside Services support and Systems Administration in an Enterprise Environment.
Substitutions:
Familiarity of software development methodologies, standards, coding best practices and general debugging procedures. experience with SQL server and Oracle databases. familiarity with using SQL, PL/SQL, or T-SQL. .NET languages, html, Web Architecture.
DUTIES AND RESPONSIBILITIES: Design, code, and test computer software in a .NET framework. Perform application development for software debugging, scripting, source control, and change requests. Utilize SQL server on a VB.NET platform. Support and maintain configurations to in-house applications.
Additional appropriate experience will substitute for the required education on a year-for-year basis.
Additional appropriate education will substitute for the required experience on a year-for-year basis.
Training or certification related to the work assigned to the position will be considered as a substitution for the required experience and/or education.
Preferred Qualifications:
Experience supporting any of the following disciplines
Public Safety Applications
Law Enforcement
Records
Experience administering/supporting Microsoft Office, Windows 10, and Active Directory.
Experience with Web design using Google Sites.
Experience working with and managing multiple priorities and tasks with follow-through.
Demonstrate ability to establish and maintain effective working relationships with customers and other IT Teams.
Experience in a wide range of computer technologies, monitoring hardware, software, and security topologies.
Operational experience in configuring, deploying, and managing desktops, laptops, and tablets in an infrastructure of a local area and wide area network.
Knowledge of ticket based incident support systems.
Must possess excellent customer skills.
Possess the aptitude to determine the most efficient and effective methods to meet work assignments.
Demonstrate time management skills.
Demonstrate the ability to work with direct supervision.
Possess the aptitude to express technical matters both verbally and in writing in a manner understandable to personnel who may not have a technical background in information technology.
Demonstrate the ability to work in stressful environments with project deadlines.
Supplemental Information
Conditions of Employment:
Pre-Employment criminal background check: Client Standard Vendor Criminal; MAY require agency-specific background checks to include tax compliance, integrity interview, polygraph exam, and/or CBI, fingerprint-based criminal screens if needed.
Physical Ability: Must be able to lift 50 lbs.
Pre-employment physical: May require agency-specific physical exam if needed to provide support to some agencies.
Pre-employment drug testing: May require an agency-specific drug test if needed to support some agencies.
Comparative Analysis Process: is the selection process used to identify the applicant that fits the job the best from a qualified applicant pool. Applications and applicants are compared to others in the pool to identify a top group. Applicants will be notified of their status in the pool via email.
On-call Status: Will be required to fulfill on-call after hours support duties as needed by position.
Driver's License: Incumbent must possess a valid, state-issued drivers' license, as periodic travel to various locations in the Denver metro may be required.
Travel - May require travel to locations throughout the Denver metro.
The Colorado Department of Public Safety (CDPS) consists of five divisions that cover a breadth of safety programs and services:
Colorado State Patrol (CSP)
Colorado Bureau of Investigation (CBI)
Colorado Division of Criminal Justice (DCJ)
Colorado Division of Fire Prevention & Control (DFPC)
Colorado Division of Homeland Security and Emergency Management (DHSEM)
Additionally, the Executive Director's Office supports operations of the five divisions and houses the Colorado School Safety Resource Center (CSSRC) and Colorado Integrated Criminal Justice Information Systems (CJIS)
*** New hires are to complete a full CDPS background investigation. To qualify for FTE (Full Time Employee) status, a complete background check (background forms, polygraph and integrity interview) will be required. This requirement includes fingerprint capture.
What We Do:
The Governor's Office of Information Technology (Client) strives to impact the lives of all Coloradans to create a safer, happier and healthier state. We work to empower the State of Colorado with flexible technology that will drive sustainable and intelligent business decisions. We envision a future where the end-user experience shapes design, and data analytics transform how state government serves its residents.
At Client, we recognize that "how" we deliver is as important as "what" we deliver. Our core values define our character, and each employee is expected to embody these values in all the work we do:
SERVICE: Serving the people of Colorado
Intentionally and generously serving others for a better Colorado.
INTEGRITY: Demonstrating credibility and sincerity in our work
Inspiring confidence and trust in the Governor's Office of Information Technology through our personal conduct.
TEAMWORK: Collaboratively working together at Client and across the state
Working cooperatively with others and engaging in constructive dialogue to overcome difficult challenges
RESPECT: Appreciating and acknowledging the role, diversity, and contribution of those with whom we work.
Consistently conducting ourselves in a way that shows regard and thoughtfulness to others.
COURAGE: Pushing boundaries to foster positive change
Proactively and positively pursuing the transformations necessary to address tough issues and drive innovation.
INNOVATION: FOSTERING NEW IDEAS
We foster new ideas. We challenge the status quo and continuously ask, "How can we do this better?" Then we take action and make a difference through Client processes and technology.
Why We Want You:
We want your expertise, positive energy, drive to succeed and love of this great state as we work to elevate the expectations Coloradans have of their government.
Check out this video to see why our employees love working for the Governor's Office of Information Technology:
https://www.youtube.com/watch?v=gkvsAxCwoxs&feature=youtu.be
Description of Job
Client at CDPS is seeking a full-time Sr. Dev Support person to join CDPS (Colorado Department of Public Safety), primarily focused project integrations for CDPS Applications and related systems. This position assists with identifying, evaluating, implementing, and managing support requests and/or project tasks across the State of Colorado in a technical environment. Decision making responsibilities requires independent analysis evaluating, interpreting and determining non-standard solutions depending on job level.
Primary Job Duties:
Development 60%
This position assists in the implementation, maintenance and support of essential applications for the Colorado Department of Public Safety. Duties included are:
Provide technical development tasks to integrate applications into the CDPS Enterprise Application environment.
Perform configuration management (COTS applications) in accordance with standards and best practices and further minimize defects through disciplined unit testing.
Coordinate update releases and other system changes, contribute to the implementation of break/fix solutions, and update documentation and configuration information related to changes as needed throughout the life cycle.
Ensure activities are consistent with established service portfolio policies, procedures, standards and guidelines.
Collaborate across a matrix management environment with Client and CSP department staff as needed. Must understand lines of authority and follow protocol to engage other resources.
Collaborate with Business Analysts, Customers, Project Managers, and others as appropriate to assist in the creation of estimates and timelines.
Handle simultaneous requests of varying complexity from within Client.
Adhere to Change Management policies and protocols established by Client, particularly related to implementing production system changes
Tier I and II Support - 25%
This position assists in providing technical support to CDPS, which includes the use of Client's incident/change order system and the following activities:
Follow up on resolved/closed tickets to ensure customer satisfaction.
Provide support for hardware and software issues over the phone, in person and/or remotely.
Provide resolution and assistance for current operating systems (Windows 10).
Deploy new or rebuilt computers and technology equipment based on Client and agency security and operational policies.
Provide answers to end-users by researching answers; assist with training, and guiding users through corrective steps by direct assistance.
Collaborate with Network, Application, Database and Server teams to resolve issues during system upgrades and outages.
Respond to and correct computer system (hardware) related issues in cooperation with Client s Deskside support team.
Provide resolution, assistance and limited training to standard supported applications:
Productivity software
Internet Browser applications
Antivirus-Security programs
Proprietary applications and systems
Receive and/or log service incidents into ticketing system. Reassign incident tickets related to other Information Technology Groups for further support.
Document system architecture in Visio, Word, and Excel.
Use established tools to track hardware and software assets.
Share new documentation/information with Service Desk or appropriate IT groups.
Assist in ensuring systems are patched and updated using enterprise tools in accordance with Client policies and procedures.
Organizational and Project Commitment - 5%
The position assists in implementing projects for CDPS. This includes participating in team meetings and implementing project tasks and time tracking.
Attend and complete all internal Client provided training and take advantage of professional development with manager approval.
Share new knowledge with the team.
Due to budget limitation, training may not always be funded. The position is encouraged to seek free training online or through Client.
Other Duties as Assigned - 5%
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
MINIMUM QUALIFICATIONS:
Education and Experience:
Bachelor s degree from an accredited institution in a field of study related to the work assignment, to include Computer Sciences, Computer Information Systems, other related technical degrees.
Three year of professional experience in an occupational field related to the work assigned to the position to include Deskside Services support and Systems Administration in an Enterprise Environment.
Substitutions:
Familiarity of software development methodologies, standards, coding best practices and general debugging procedures. experience with SQL server and Oracle databases. familiarity with using SQL, PL/SQL, or T-SQL. .NET languages, html, Web Architecture.
DUTIES AND RESPONSIBILITIES: Design, code, and test computer software in a .NET framework. Perform application development for software debugging, scripting, source control, and change requests. Utilize SQL server on a VB.NET platform. Support and maintain configurations to in-house applications.
Additional appropriate experience will substitute for the required education on a year-for-year basis.
Additional appropriate education will substitute for the required experience on a year-for-year basis.
Training or certification related to the work assigned to the position will be considered as a substitution for the required experience and/or education.
Preferred Qualifications:
Experience supporting any of the following disciplines
Public Safety Applications
Law Enforcement
Records
Experience administering/supporting Microsoft Office, Windows 10, and Active Directory.
Experience with Web design using Google Sites.
Experience working with and managing multiple priorities and tasks with follow-through.
Demonstrate ability to establish and maintain effective working relationships with customers and other IT Teams.
Experience in a wide range of computer technologies, monitoring hardware, software, and security topologies.
Operational experience in configuring, deploying, and managing desktops, laptops, and tablets in an infrastructure of a local area and wide area network.
Knowledge of ticket based incident support systems.
Must possess excellent customer skills.
Possess the aptitude to determine the most efficient and effective methods to meet work assignments.
Demonstrate time management skills.
Demonstrate the ability to work with direct supervision.
Possess the aptitude to express technical matters both verbally and in writing in a manner understandable to personnel who may not have a technical background in information technology.
Demonstrate the ability to work in stressful environments with project deadlines.
Supplemental Information
Conditions of Employment:
Pre-Employment criminal background check: Client Standard Vendor Criminal; MAY require agency-specific background checks to include tax compliance, integrity interview, polygraph exam, and/or CBI, fingerprint-based criminal screens if needed.
Physical Ability: Must be able to lift 50 lbs.
Pre-employment physical: May require agency-specific physical exam if needed to provide support to some agencies.
Pre-employment drug testing: May require an agency-specific drug test if needed to support some agencies.
Comparative Analysis Process: is the selection process used to identify the applicant that fits the job the best from a qualified applicant pool. Applications and applicants are compared to others in the pool to identify a top group. Applicants will be notified of their status in the pool via email.
On-call Status: Will be required to fulfill on-call after hours support duties as needed by position.
Driver's License: Incumbent must possess a valid, state-issued drivers' license, as periodic travel to various locations in the Denver metro may be required.
Travel - May require travel to locations throughout the Denver metro.
Source : Expedite Technology Solutions
