Network Administration & Support (internal network for medical device manufacturing company) - Fujifilm

FUJIFILM Healthcare Americas Corporation is a leading innovator in diagnostic and enterprise imaging solutions designed to meet the evolving needs of healthcare across prevention, diagnosis, and treatment. Fujifilm’s medical imaging portfolio includes solutions for digital radiography, mammography, computed tomography, magnetic resonance imaging, ultrasound, endoscopy, and endosurgery. The Synapse® Enterprise Imaging portfolio provides healthcare professionals with the imaging and data access needed to deliver a complete patient record. REiLI®, Fujifilm’s artificial intelligence initiative, combines Fujifilm’s rich image -processing heritage with cutting-edge AI innovations to inspire a new tier of clinical confidence. The In-Vitro Diagnostic portfolio provides the golden standard of molecular based immunoassay technology for liver surveillance, cutting edge clinical diagnostic chemicals for leading laboratories across the country and diagnostic chemicals for OEM white labeling products. The company is headquartered in Lexington, Massachusetts. For more information, please visit healthcaresolutions-us.fujifilm.com.

Job Title: Analyst II, Network

Job purpose

This position is intended to install, maintain, secure, and monitor HCUS’s network and server infrastructure including related software. Responsible for testing and implementation of new technology. Also responsible for developing IT policies and procedures and assisting the help desk with complex calls.

Duties and responsibilities

• Network and server installation, administration, maintenance, securing and monitoring including all aspects of the network; including but not limited to:
  • Microsoft Windows and Linux servers, including physical servers and hypervisor hosts and guests.
  • Storage including SAN and NAS.
  • Routers and switches.
  • Network and Internet security including the firewall, DMZ, intrusion protection,email security, web filtering and the VPN.
  • Uninterruptible power supplies.
  • Cabling
• Maintain, administer and troubleshoot software installed on servers.
• Maintain and administer backups and replication.
• Maintain and administer the phone system.
• Maintain test environments.
• Develop and test disaster recovery plans.
• Provide advanced technical support on network connectivity issues and end user applications.
• Implement and maintain AV equipment such as projectors and video conferencing systems.
• Support medical device personnel.
• Evaluate, test, recommend and implement new technologies.
• Project Management.
• Vendor management and coordination.
• Develop and maintain system documentation.
• Assist help desk analysts with complex incidents.
• Serve as an additional help desk resource when call volume exceeds the capacity of the available help desk analysts.
• Serve as an emergency contact for the corporate security system.
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.

Qualifications

Experience

• 4 years of applicable experience, with a minimum of 2 years IT help desk experience.
• 2 years installing and maintaining server operating systems.
• Experience with installing and maintaining hypervisor hosts and clients.
• Experience with installing, configuring and maintaining next-gen firewalls, routers and switches.
• Experience managing backups and replication.
• Experience administering a SAN.
• Experience managing complex implementation projects.
• Experience administering an enterprise phone system.
• Experience administering Office365 or M365.
• Experience installing, administering, and maintaining servers in Azure or AWS.
• Experience using cloud-based storage in a hybrid environment.
• MCSE: Core Infrastructure.
• Server+, Linux+, or MCSA: Windows Server 2016 or above. 

Educational Requirements

• B.S./B.A. degree or technical coursework equivalency.

Certification/Licensure:

• Network+ or network vendor certification.

Special Skills or Other Job Requirements:

• Must have strong problem-solving skills.
• Must have the ability to manage and provide support on multiple projects at the same time.
• Must have effective written, oral and telephone communication skills.
• Must have effective interpersonal and team interaction skills.
• Must have knowledge of industry best practices.
• Ability to work independently and as an effective, reliable team member in a fast paced, deadline driven environment and multitask within an environment of rapidly changing priorities.
• Valid driver’s license.

Physical requirements

The position requires the ability to perform the following physical demands and/or have the listed capabilities:

• Usual office working conditions.
• Frequently required to sit; talk; or hear.
• Frequently use fingers to type and do other fine motor tasks
• Occasionally required to stand; walk, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch.
• Occasionally lift and/or move up to 40 pounds and team lift up to 80 pounds.
• Specific vision abilities required by this job include close vision, distance vision and depth perception.

Travel

• Occasional (up to 10%) travel may be required based on business need.

Equal Opportunity Employer

FUJIFILM is an equal opportunity and affirmative action employer.  All qualified applicants will receive consideration without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, disability, protected veteran status or any other characteristic protected by applicable federal, state or local law.