Network Administrator - MidWest America Federal Credit Union

Network Admin Job Summary: Incumbent is responsible for maintaining the technology infrastructure of the credit union (CU). Responsible for the administration of all key systems, the maintenance of all IT equipment, and the data connectivity throughout the CU. Provides secondary (Tier 2) Help Desk support to end users to research and correct issues that cannot be resolved by primary (Tier 1) Help Desk personnel. Works cooperatively with other members of the IT department to ensure that all essential elements of the job are performed as required.

Network Admin Qualifications: Associate degree or equivalent education. Minimum of three (3) years of work experience in an information technology field that included Microsoft Windows, Microsoft Active Directory, and exposure to network switching and routing. Minimum of one (1) year experience working in end-user support that included Microsoft Windows computer systems. Working knowledge of local area networking, wide area networking, and server virtualization technologies. One or more of the following CompTIA certifications is highly desirable: Network+; Server+; or Security+. Microsoft certifications are highly desirable. VMware certifications are preferred. Must possess a valid driver’s license, with an acceptable three (3) year driving record preferred.

Essential Elements of the Network Admin:

• Administer and maintain the critical infrastructure resources of the CU, including:
  1. Local area networks (LANs), including network switches.
  2. Wireless area networks (WLAN), including access points.
  3. Wide area networks (WANs), including routers and firewalls.
  4. Internet and inter-site data circuits.
  5. Virtualization environments (e.g., VMware, Citrix).
• Assists the Systems Admin and Security Admin with the following:
  1. ybersecurity tools (e.g., DefenseStorm, Carbon Black, KnowBe4, OpenDNS).
  2. Banking solutions (e.g., Symitar, PassPort, Synergy, Temenos, Synapsys).
  3. Third-Party connections (e.g., FedLine, jConnect+, Dealertrack, RouteOne).
  4. Storage solutions (e.g., Pure, QNAP, Microsoft Windows Server).
  5. Data Security solutions (e.g., Datto, US Signal DRaaS).
  6. Cloud solutions (e.g., Microsoft 365, digital banking, phone system).
  7. Email environment (e.g., Microsoft Exchange Server, Barracuda).
  8. Database solutions (e.g., Microsoft SQL Server, mySQL).
  9. Automation solutions (e.g., SMA OpCon, jhaEnterprise Workflow).
  10. Surveillance systems (e.g., Blue Iris, DVRs, digital cameras).
• Develop and maintain detailed procedures for the administrative tasks above.
• Develop and maintain detailed documentation on network configurations.
• Maintain accurate inventory of IT equipment and supplies; keep storage areas well organized.
• Report and troubleshoot network anomalies, outages, and downtime immediately.
• Provide secondary (Tier 2) Help Desk support for end users as needed.
• Respond promptly to assigned tickets, ensuring that the necessary resources are allocated according to IT SOPs and SLAs.
• Refer tickets and other concerns that require higher-level knowledge or decision making to System Administrator(s) and/or IT management in a timely manner; follow up as needed.
• Collaborate with other members of the IT department to troubleshoot issues, correct outstanding problems, develop updated techniques, and suggest new tools and solutions.
• Work with senior members of the IT department on priorities related to administration and maintenance of CU critical infrastructure.
• Work with System Administrator(s) on priorities related to troubleshooting networks and systems, scheduling patches, upgrading systems, and installing key equipment.
• Work with Security Administrator on priorities regarding cybersecurity, implementing new controls, and remediating vulnerabilities.
• Provide professional and courteous service to end users, management, vendors, and members.
• Adhere to CU policies and procedures, and all NCUA regulations.

Additional Job Requirements:

1. Provide primary (Tier 1) Help Desk support for end users as needed.
2. Temporarily fill in for the System Administrator on specific tasks as requested.
3. Temporarily fill in for the Security Administrator on specific tasks as requested.
4. Maintain and monitor server sessions with vendors as needed.
5. Participate in online training toward certification requirements using CU supplied resources.
6. Test and attain vendor and/or industry certifications designated by the CU.
7. Other duties as assigned.

Job Skills and Work Relations:

Incumbent must demonstrate strong written and verbal communication skills and effectively handle multiple tasks simultaneously. Must possess strong attention to detail, troubleshooting and problem-solving skills. Incumbent must be able to meet required deadlines for completion of specific projects and have a good understanding of the Credit Union products and services. Incumbent must possess good judgement, good time management, have initiative, strong team orientation and display professionalism and maintain confidentiality at all times.

Physical Effort and Working Conditions:

Incumbent performs duties in a standard office environment involving sitting, standing, keyboarding, close vision, speaking clearly, hearing sounds and communication. May be required to lift up to 50 pounds. Incumbent may work with a desktop computer, printers, copier, laptop, tablet, headset, telephone, hand and power tools and other miscellaneous office equipment as needed. Incumbent may be required to travel from the Medical Park campus to other branch locations or the hot site to service equipment or support end-users. Work in excess of a standard 40-hour work week may be necessary on occasion.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Paid Short & Long-Term Disability insurance
• Health insurance
• Paid life insurance
• Paid time off
• 16 hours of paid volunteer time
• Tuition reimbursement
• Paid vision insurance
• Loan rate discounts
• Identity Theft Protection
• Paid holidays (Federal holidays observed)
• Occasional nights/weekends required (not frequent)
• Personal Time
• Competitive pay

The job grade for this position is G-9