Overview:
Job Summary: Under the general direction of the Director of Information Systems, performs complex computer systems and computer network analysis work. Work involves activities associated with a local or wide area network and network servers. Work also includes monitoring; analysis of existing hardware and software. Works under limited supervision with latitude for the use of initiative and independent judgment. May, on occasion, assign, and/or supervise the work of others and/or provide functional guidance to one or more technical staff members. Demonstrates through behavior Decatur Morgan Hospital’s mission, vision and values. |
Responsibilities:
Key Responsibilities / Essential Functions - Communicates with visitors, fellow employees, medical staff and guests in a positive and professional manner. Keeps supervisor and co-workers informed.
- Researches and analyzes computerized and networked system and methods and recommends those best suited for enhancing the productivity and efficiency of DMH operations.
- Determines specific system configuration and sizing requirements, addressing server, network and client considerations.
- Coordinates the planning, design, and deployment of new installations and enhancements and the implementation of disaster/recovery procedures.
- Maintains complete and accurate documentation. Utilizes IS Helpdesk software application.
- Accountable for performing the installation, operation, and maintenance of local, WLAN, and WAN network implementations, including firewall operation and maintenance.
- Installing, wiring, configuring, and testing of network equipment and personal computers, work stations and peripheral hardware, including the installation and management of network servers.
- Installs and supports client/server applications relative to the HIS.
- Meets with users to determine quality of service. Efficient in completing user requests.
- Ensures the smooth integrity of the network with minimal interruption to the end user.
- Provides effective computer system support by diagnosing and solving network or server operating malfunctions in a timely manner.
- Implements active directory, system security, and backup measures for the networks, servers, and related data. Ensures backup procedures are carried out on a scheduled basis.
- Trains/mentors other less-experienced staff; conducts informal education of end users on network operations and applications; promotes use of standard operating practices.
- Reports to the hospital, according to departmental procedure on responding to call, if the problem cannot be solved in a remote manner.
- Orders necessary equipment upon approval of the IS Director.
- Completes special projects as requested by the IS Director.
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Qualifications:
Minimum Knowledge, Skills, Experience Required:
Demonstrates technical knowledge and abilities with:
· Computer hardware and software, local and wide area networking, software design and development, equipment assembly and installation;
· Installing, operating, adapting, diagnosing and repairing malfunctions in computer and network equipment and software;
· Oral and written communication;
· Record and interpret information accurately;
· Handle multiple duties simultaneously;
· Use common sense, independent learning, and technical information to solve problems.
Education: Requires college training equivalent to a B.S. in Computer Science or related degree or; extensive on the job training with applicable vendor based classes and/or certifications.
Experience: One to two years experience in a directly related role. Previous experience in a healthcare setting highly desirable.
Source : Huntsville Hospital Health System