Network Administrator - First Federal Bank

JOB PURPOSE: Provides effective provisioning, installation/configuration, operation and maintenance of network equipment, systems hardware and software and related infrastructure matters. Provides guidance to Network Administrators and functions as level 2/3 support for service requests and calls coming into the IT Service Desk; identifies, researches, and resolves technical problems.

DUTIES AND RESPONSIBILITIES:

• Provide Reliability by maintaining and optimizing the performance, connectivity and availability of the bank's local (LANs) and wide area network (WANs);
• Serve as an essential second level point of contact for the IT Service Desk assuring proper Responsiveness to the needs, questions and service requests of network users;
• Manage network user accounts for employee new-hires, changes and terminations;
• Support the appropriate access for end-users through network maintenance and maintenance of user accounts;
• Protect the integrity of bank network, data, communication systems and workstations;
• Collaborate with the Technology Officer and other IT staff to assure that proactive network support processes and procedures are established for specific systems and technologies;
• Install, troubleshoot and support computer solutions, office software and hardware, network, server, PC and telephone systems;
• Perform hardware repair for equipment and peripherals that are not covered by third-party vendor maintenance agreements;
• Coordinate timely repair of equipment covered by third-party vendor maintenance agreements;
• Participate in technology management projects to deliver Tangibles, including but not limited to configuring and deploying networks, network hardware, communication systems, servers and related software;
• Create, update and maintain documentation of the network;
• Perform other duties as assigned to support IT initiatives;
• Adhere to IT department strategies, processes, policies and procedures;
• Demonstrate accuracy, thoroughness, quality and orderliness in performing work assignments;
• Log all project work, change management tasks, and support interactions in the ticketing system and provide Assurance that resolutions are completed timely to meet current SLAs;
• Provides the best service to our customers with innovative and creative solutions.

JOB REQUIREMENTS:

• Minimum 2 years of related work experience in a similar role and/or Associates, Bachelors or Technical Institute certificate/degree in Computer Science, Information Systems or related field;
• Must have a comprehensive working knowledge of networking protocols, IP networking, virtualization technologies, SAN technologies, server operating systems, network operating systems and related best practices.
• Must have strong technical skills and experience with a variety software packages and hardware involved in enterprise LAN and WAN operations;
• Must have an aptitude for troubleshooting, analyzing, and diagnosing problems;
• Strong oral and written communication skills and decision making ability;
• Ability to deal with a wide variety of customers and provide Empathy while listening to and understanding inquiries about issues, then explain corrective procedures to non-technical end-users;
• Ability to handle changing priorities and make a valuable contributions to team objectives;
• Ability to work non-business hours and on-call hours as needed;
• Must interact professionally with other employees, customers and suppliers;
• Extended hours sitting and performing computer tasks may be required;
• Must be able to complete complex projects with minimum to no supervision.

Bilingual candidates encouraged to apply. 

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