Network Engineer - Tek Ninjas
Atlanta, TX
About the Job
Responsibilities:
- Design, implement, maintain, and support all wireless and wireline network connectivity systems
- Troubleshoot and resolve Tier 3 technical support issues and act as the primary and final escalation point
- Advanced support of network infrastructure (e.g., Ubiquiti, Meraki, Cisco, Aruba, AeroHive, Cambium), WAN, LAN, and Firewalls (e.g., SonicWall, Fortigate, Meraki, Palo Alto)
- Support advanced network technologies, principals, and protocols (e.g., LAG, LACP, Multipath, RSTP, IGMP, QoS, VLANs, and ISPs)
- Work with management team members, decision makers, and stakeholders to define business and technical requirements
- Solution design and implementation of new technologies for clients to meet the business requirements
- Interface with high-level managers and principals at client businesses while managing their needs and expectations
- Assist clients and team members with business technology concerns, repairs, and improvements
- Provide clients with technical expertise on Windows desktop/server technologies, peripherals, networking, and cloud-based solutions
- Troubleshoot network connectivity and work with wireless controllers, access points, routers, firewalls, and network switches
- Perform preventive and proactive maintenance and support as needed
- Proactively determine ways to improve support and service
- Evaluate, recommend, and execute new technologies to ensure optimal desktop infrastructure and network performance
- Assist team members with appointments, projects, and requests as needed
- Collaborate with team members and engineers/senior engineers to resolve complex issues
- Maintain an open line of communication regarding events, outstanding issues, and customer follow-up and inform management of critical issues
- Accurately record all time and notes for work performed
- Document all work performed in the ticketing system (ConnectWise)
- Maximize billable status for work performed
- Other duties as assigned
- At least 5 years of working experience designing, maintaining, troubleshooting, and supporting various technology environments
- Extensive experience in networking, firewall, routing, and switching
- Experienced in: TCP/IP, WANs, ISPs, DNS, NAT/PAT, QoS, VLANs, RSTP, PoE, etc.
- Strong customer service and active listening skills
- Strong written and verbal skills
- Strong interpersonal and client management skills are a must
- Ability to handle client interactions professionally and respectfully
- Highly motivated and organized with an attention to detail and a passion for computers
Source : Tek Ninjas
