Network Engineer (Avaya) - TechDigital

Candidate should have minimum 8+ years of relevant hand-on experience

Candidate should be Avaya certified ASPS/AIPS/ACIS

Should be expert in Avaya Aura Core Components such as CM, CMS, AES, Elite Contact Center, SM & SMGR, AAEP

Should have excellent knowledge over various Redundancy/Reliabilities

Should have excellent knowledge over ESS, LSP & SLS

Should have hand-on experience over various H.323 & H.248 media gateways such as G650, G450, G430 etc

Should have advance level hands on experience over Client's, SIP Call flow, ITFS, TFN, DID's, ISDN PRI's, SIP Trunks etc

Should have advance hand-on Experience over T1/E1, H.323 protocol, SIP protocol, QoS, CODEC's such as G.711, G.729, etc

Should have advance knowledge over various integrations in SIP/H.323 architecture for small to large enterprise

Should have be expert in troubleshooting over capturing various traces such as MST, traceSM, Wireshark, stations, trunk traces etc

Should be capable of troubleshooting complex scenarios where call is traversing through various SIP entities along with IVR

Should have expert level of experience over updating firmware in various boards, Media Modules, Media Gateways etc

Should have experience over monitoring tool such as Nectar RIG

Should be capable of migrating/upgrading legacy infrastructure to latest platform

Excellent communication skills & Presentation skills

Candidate should be a good team leader & flexible as per business needs

Have capabilities to handle incidents independently

Have knowledge of processes for Incident and Problem management, Change Management

Shall be able to handle client and attending one o one meeting weekly meeting etc

Shall be able to share operations related Daily/Weekly reports

Shall be able to prepare monthly Capacity report

Should have excellent skills on operations/projects and team handling

Shall be able to resolve tickets within SLA independently

Adheres to standard operating procedures and should be capable to add value to knowledge base