Network Engineer - Ellucian

Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success.  We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries.  We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.

The Network Engineer position is highly technical in nature. The position requires an understanding of both server operating systems and network configurations with an emphasis on network administration. Duties will include; design, installation, upgrades, security, troubleshooting, planning and recommendations. Network duties are performed on a variety of network hardware with heavy emphasis on Aruba network switches & routers, Cisco Meraki Wireless, Fortinet Firewall and Mitel VoIP. This person also provides technical and administrative support for networks and related systems and services.  They will ensure the stability and integrity of in-house voice, data, video and wireless network services and is responsible for supporting the architecture, configuration, implementation, support and maintenance of technologies.

Where you will make an impact

• Diagnoses and resolves complex problems in the university LAN, WAN, & WLAN.
• Reviews and designs the network to provide a high-level of security to protect the institution’s assets and data.
• Maintains upgrades and repairs network hardware systems, devices and interfaces using supported tools and equipment.
• Monitors the health of the university network. Monitors the effective utilization of network address space.
• Administering and maintaining remote VPN access, applications and security for network related administration and access.
• Documents and updates network physical layouts, logical connectivity, and device configurations.
• Assists in the formation and implementation of security policies as it relates to the university network environment.
• Monitors, maintains, configures, upgrades and repairs university firewalls to maintain security posture.
• Participates in the disaster recovery planning process as it relates to the networking infrastructure.
• Provides support for wireless network infrastructure which includes trouble tickets, monitoring, design, troubleshooting and maintenance.
• Receives, updates, and closes support/work order tickets in software system.
• Shares technical and functional expertise with other members of the team as required.
• Acts as an escalation point for Help Desk team, Systems team, and Application team.
• Documents various procedures for use by other IT staff members for business continuity.
• Configures, installs, and maintains university VoIP system and endpoints.
• Support Microsoft Windows environments.
• Maintains excellent communications with internal customers, IT resources, as well as external partners, consultants, and support teams.

What you will bring

• Strong working knowledge of firewall configuration and maintenance, Fortinet preferred.
• 5+ years of experience in network management including some all the following: LAN/WLAN/MAN/WAN experience and designing/implementing network infrastructure solutions in Windows environments.
• Working knowledge of copper and fiber cabling, Electricity/Power, Firewalls, TCP/IP, Routing, Switching, wireless, VLANS's, and SSL VPNs.
• Extensive experience with DNS and DHCP; and knowledge of QoS, SSL, IPSEC, IPv4, IPv6, OSI Model, and NTP.
• Documentation and design work with Visio or other tools.
• Knowledge of network security systems, intrusion detection systems, and data backup.
• Understanding of cloud technologies including Microsoft Office 365 and Microsoft Azure.
• Experience and/or training which provides the following knowledge, ability, and skill.
• Able to lift and carry 40 pounds.
• Ability to communicate, in detail, system planning both verbally and in written format.
• Excellent problem solving skills.
• Willingness to work as a contributing member of the team including other networking personnel, the operations staff, and the account administrators.

• Comprehensive health coverage: medical, dental, and vision  
• Flexible time off  
• Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
• 401k w/ match & BrightPlan - to help you save for the future
• Parental Leave
• 5 charitable days to support the community that supports us
• Telemedicine
• Wellness
  
  • Headspace Care (mental health)
  • Wellbeats (virtual fitness classes)
• RethinkCare & Wellthy– caregiver support
• Diversity and inclusion programs which provide access to internal employee resource groups  
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:
  
  • Education Assistance Program 
  • Professional development opportunities

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