Network Engineer - Go West IT

As a leading MSSP in Colorado, Go West IT is the trusted guide to the digital frontier. Our mission is to help companies benefit from technology by expertly guiding them to opportunities and protecting them from harm. We do this by providing a team of trusted guides with the knowledge, skills, and expertise needed to navigate this constantly changing landscape. Our entire team is continually building their knowledge base, keeping us ahead of the technology curve and helping us succeed at our mission. 

The Network Engineer acts as a technical guide for Go West IT clients, playing an instrumental role in delivering comprehensive networking services and support for end users. In collaboration with all internal teams, the Network Engineer engages on advanced on-premise and Azure networking break/fix support requests, provides remote and onsite presence in support of client initiatives, and furnishes consultative guidance for the planning and execution of leading-edge networking projects and solutions. Reporting to a Managing Engineer, they apply critical thinking, impeccable organization, and a proactive approach to identify, troubleshoot, configure and solve complex networking issues in on premise, Azure cloud, and hybrid environments. 

What you can expect from us:

• Opportunity to be an integral part of an MSSP organization and engineering team that is on the cutting edge of technical innovation known for extraordinary results
• A fast-paced environment where each day brings different challenges/opportunities and exposure to the latest business technologies
• Educational Assistance/Expense Reimbursement Programs are available to help you pursue opportunities that advance your professional career
• An Employee Recognition & Rewards program
• Fun, company-paid events
• A flexible schedule with hybrid options to work remotely 2-3 days per week
• A vastly distributed on-call rotation to allow for work-life integration
• Full time position with a competitive salary range of $90,000-$120,000, comprehensive benefits that include paid time off, medical, dental, vision, life, disability, and 401K with generous matching

What we will expect from you:

• Consistent demonstration of Go West Core Values: Caring, Constant Improvement, Critical Thinking, Execution, and Willingness
• Participation and engagement with EOS principles; including weekly meetings to discuss issues, review key performance indicators, and drive progress on quarterly objectives
• Strong advanced network administration skills, network design, consultation, and end-user troubleshooting with an understanding of the pace and demands associated with the industry
• Professional, solution-minded, and friendly demeanor with a strength in building strong business relationships internally and externally through excellent listening, written, and verbal communication skills
• Detail-focused personality with a penchant for organization, documentation, and appreciation of processes
• Deeply caring about delivering the best possible services, a commitment to extraordinary effort, yet appreciating flexibility and the support of a team that freely shares knowledge and professional opinions
• Ability to learn quickly, with a love of taking on new challenges and taking ownership of projects
• Ability to prioritize, pivot, and systematically address the needs of Go West’s clients

What you will be doing:

• Daily interaction with multiple clients to troubleshoot, plan, and implement networking solutions onsite at their office and/or remotely from our Greenwood Village office
• Advanced networking escalation triage and ticket management for optimal SLA delivery
• Hardware configuration, optimization, maintenance, and support
• Network systems design, cloud platform design, implementation, optimization, maintenance, and support
• LAN/WAN optimization, troubleshooting and support
• Internet service, email, and hosting setup or troubleshooting
• Complete documentation of client environments, processes, and credentials
• Thorough understanding of client networks, either on premise or in Azure, to provide optimal solutions and continued consulting
• Scoping and leadership of networking projects of various technical realms
• Submission of timely, thorough, and accurate billable labor entries for invoicing
• Opportunities to be involved with and support ongoing customer projects
• Other duties as assigned by the Managing Engineer