Network Engineer - NOC Tier 1 - MetTel

This will be a hands-on technical role within Customer Engineering requiring diverse technical skillsets needed to guide customer network installations consisting of VMWare Velocloud SD-WAN, Fortinet (FortiGate) Firewalls, Managed WiFi (FortiAP and Adtran BlueSocket), and Fortinet/Cisco/Adtran switches.   This position reports directly to the "Director Customer Engineering – Data Networks" and takes direction from the Team Lead(s) within the group.  **The position deals directly with customers and requires the ability to manage customer expectations and maintain a positive demeanor 100% of the time.

Role Responsibilities:

• VMware Velocloud SD-WAN Design, Implementation, and support.
• Fortinet Firewall (FortiGate) Design, Implementation, and support. (Familiar with FortiManager and FortiAnalyzer)
• Fortinet Wireless AP configuration and management via FortiLAN.
• Fortinet Switching configuration and management via FortiLAN.
• Adtran Switch management via NCommand.
• Hands-on experience with NetBrain to configure and execute network updates.
• Familiar with Wireless technologies and fixed wireless devices. (Data Remote, etc.)
• Cisco IOS Routing and Switching / CCNP R&S
• WAN Technology (MPLS, MP-VPN, SD-WAN)
• AWS and Azure Cloud configuration and management.
• Design, Implement, and Manage SD-WAN, Cloud FW, switching and routing solutions for customers.
• Lead customer installations and provide guidance to Service Delivery organizations.
• Lead Engineering review meetings with customers and provide designs specific to their technical needs.
• Manage all assigned trouble tickets to ensure they are completed within SLA.
• Provide Tier4 support for Teir2 and Tier3 departments during outages.
• Ensure all customer installations are properly monitored via Intermapper.
• Create and maintain accurate detailed drawings and procedural documentation for each customer.

Desired Skills and Experience: 

• BS degree majoring in a technical discipline (Network Engineering, Computer Science, Computer Engineering, etc.)
• 3+ years of hands-on experience developing, maintaining, and troubleshooting data networks.
• 3+ years of experience working with multi-vendor infrastructure. Specifically with VMware Velocloud SD-WAN and Fortinet security appliances.
• Fortinet NSE 6 and Cisco CCNP Certifications
• Cisco CCIE Certification
• Fortinet NSE 8 Certification
• 5+ years hands-on experience with VMware Velocloud SD-WAN and Fortinet Firewalls. (Configure, Deploy, Support).

Other Duties: 

• Provide on-call support off-hours including weekends.
• Ability to work occasional weekends to support customer turn-ups. (Flexibility in work hours is highly desired.)