Network Engineer - TEKsystems

10:30a-7p M-F EST

100% Remote

Take inbound calls from technicians and customers to provision telecom equipment (modem, external hardware, etc).

Help troubleshoot equipment to work with the customer's network

Will have tasks to run. Will be trained on the multiple tools (3-4 weeks of training)

3-10 calls a day all in regards to installing hardware and configuring network

Experience Needed:

Polycom related equipment (Cisco, Juniper, etc) engineering experience layer 1 or layer 2 networking if they have any Cisco or Juniper certs, they should understand basic networking

length of assignment - long term at least until end of 2025'

Description:

Responsible for activation support and troubleshooting operational issues for Advanced Voice Products: Business Voice-Edge BVE PRI and SIP Trunks. Acts in compliance with industry and company technical requirements standards policies and procedures. Works under general supervision may require training and detailed instructions for assigned task.

Responsibilities:

Primary Install Call-Queue phone support to Field Technicians Vendors and Customers for installation of advanced voice products.

Provision and activate all Advanced Voice Product Equipment and identify voice boot-files and correct firmware.

Knowledge of and ability to navigate across all platforms: SCOUT BACC Salesforce OrderPath Webtop SIMON Workbench Century MSP DRW Don River and Broadsoft.

Identify and configure BVE features: Hunt Groups Auto Attendants Time Schedules Busy-Lamp field and Shared Call-Appearance.

Product knowledge to make changes to features and settings in the configuration through CLI commands or GUI.

Ability to successfully identify WAN or LAN network issues and the Demarcation.

Work with customers to ensure cutover of phone service is successful and assist in over the top customer acceptance

Isolate troubleshoot and resolve basic network issues by correlating real-time diagnostics from network equipment.

Understanding of test call routing: BVE call-flow and features successful inbound/outbound call using PRI and SIP Debug.

Collaborates with both internal and external departments to resolve any order discrepancies or network related issues.

Consistent exercise of independent judgement and discretion in matters of significance.

Adequately documents technical solutions and quickly escalates critical issues to provide the most effective resolutions.

Follows procedures to maintain service Mean Time to Repair MTTR within regional or contractual standards.

Opens and updates service tickets in database/tracking system.

Provides knowledge and guidance to junior team members.

Regular consistent and punctual attendance. Must be able to work nights and weekends variable schedules and overtime as necessary.

Other duties and responsibilities as assigned.

o  Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following: 

§  Medical, dental & vision 

§  Critical Illness, Accident, and Hospital 

§  401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 

§  Life Insurance (Voluntary Life & AD&D for the employee and dependents) 

§  Short and long-term disability 

§  Health Spending Account (HSA) 

§  Transportation benefits 

§  Employee Assistance Program 

§  Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.