Network Operations Center (NOC) Analyst - TechDigital
Jackson, MI
About the Job
Job Description:
· Primary monitoring and escalation point for identification, troubleshooting and resolution of events affecting customer production environments.
· Monitoring and escalation of critical application as per the SOW.
· Troubleshoot Network and Security relates issues
· Generate and publish Application performance report
· Provide notification to customers and the service teams for Severity 1 events.
· Ownership of Severity Level 1 communications bridge handling the entire life cycle of the ticket to resolution.
· Central point of contact for technical support teams including status updates for on-going incidents/events.
· Must have aptitude and attitude to learn / work on new technologies.
· Should be willing to work in shifts 24x7.
· Create, update and document system processes and tasks as required.
· Work closely with network engineers, systems administrators and software engineers regarding technology and hardware upgrades.
· Work Closely with Wireless technology groups
Basic Requirements
· 2+ Years supporting event monitoring is preferred.
· Hands-on experience with the following:
· Primary monitoring and escalation point for identification, troubleshooting and resolution of events affecting customer production environments.
· Monitoring and escalation of critical application as per the SOW.
· Troubleshoot Network and Security relates issues
· Generate and publish Application performance report
· Provide notification to customers and the service teams for Severity 1 events.
· Ownership of Severity Level 1 communications bridge handling the entire life cycle of the ticket to resolution.
· Central point of contact for technical support teams including status updates for on-going incidents/events.
· Must have aptitude and attitude to learn / work on new technologies.
· Should be willing to work in shifts 24x7.
· Create, update and document system processes and tasks as required.
· Work closely with network engineers, systems administrators and software engineers regarding technology and hardware upgrades.
· Work Closely with Wireless technology groups
Basic Requirements
· 2+ Years supporting event monitoring is preferred.
· Hands-on experience with the following:
- Alert monitoring tool experience required. Client Open View Operations –SolarWinds preferred, but, Site Scope and other monitoring tools knowledge will be considered.
- Application monitoring experience, SAP Monitoring preferred. (Tools – SolMan, CA Wily)
- ITSM tool experience. Client SM7, Client Service Desk preferred. Others accepted
- Knowledge of Batch Job scheduling tools preferred (SAP, Redwood, Tivoli Batch Job Scheduling, etc.)
- Telecommunication Equipment Knowledge (Radio, Wireless Networks,
Source : TechDigital
