Network/Operations - IT Security Administrator I - Varite, Inc
New York, NY 10175
About the Job
Pay rate range: $25-30/hr.
Job Title: IT White Glove Support Specialist
Location: NYC, NY
Job Description:
We are seeking a highly skilled IT White Glove Support Specialist to provide top-tier technical support at our NYC office, where our senior executives are based. This role requires exceptional customer service skills, technical expertise, and a proactive approach to problem-solving.
Responsibilities:
• Provide high-quality, personalized IT support to the CEO and senior executives.
• Troubleshoot and resolve hardware, software, and network issues promptly.
• Set up and configure devices, including laptops, mobile phones, and tablets.
• Ensure seamless operation of video conferencing and presentation systems.
• Manage and support office IT infrastructure, including printers, network devices, and security systems.
• Maintain detailed records of support requests and resolutions.
• Collaborate with the broader IT team to implement and support new technologies.
• Conduct regular system audits and updates to ensure optimal performance and security.
Qualifications:
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in IT support, with at least 2 years in a white glove support role.
• Strong knowledge of Windows and macOS operating systems.
• Proficiency in supporting Microsoft Office Suite, email clients, and other productivity tools.
• Experience with mobile device management (MDM) and remote support tools.
• Excellent communication and interpersonal skills.
• Ability to work independently and handle high-pressure situations with professionalism.
• Strong problem-solving skills and attention to detail.
• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or Apple Certified Support Professional (ACSP) are a plus.
Job Title: IT White Glove Support Specialist
Location: NYC, NY
Job Description:
We are seeking a highly skilled IT White Glove Support Specialist to provide top-tier technical support at our NYC office, where our senior executives are based. This role requires exceptional customer service skills, technical expertise, and a proactive approach to problem-solving.
Responsibilities:
• Provide high-quality, personalized IT support to the CEO and senior executives.
• Troubleshoot and resolve hardware, software, and network issues promptly.
• Set up and configure devices, including laptops, mobile phones, and tablets.
• Ensure seamless operation of video conferencing and presentation systems.
• Manage and support office IT infrastructure, including printers, network devices, and security systems.
• Maintain detailed records of support requests and resolutions.
• Collaborate with the broader IT team to implement and support new technologies.
• Conduct regular system audits and updates to ensure optimal performance and security.
Qualifications:
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in IT support, with at least 2 years in a white glove support role.
• Strong knowledge of Windows and macOS operating systems.
• Proficiency in supporting Microsoft Office Suite, email clients, and other productivity tools.
• Experience with mobile device management (MDM) and remote support tools.
• Excellent communication and interpersonal skills.
• Ability to work independently and handle high-pressure situations with professionalism.
• Strong problem-solving skills and attention to detail.
• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or Apple Certified Support Professional (ACSP) are a plus.
Source : Varite, Inc
